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- Tasks: Support clients with ECHO software, ensuring seamless application performance and exceptional customer service.
- Company: Join AMCS, a leading sustainability software specialist with a global presence.
- Benefits: Enjoy hybrid working, career growth opportunities, and a fun, inspiring work environment.
- Why this job: Make a real impact in sustainability while developing your tech skills in a collaborative team.
- Qualifications: BSc in IT or Engineering, excellent communication skills, and a passion for technology.
- Other info: Dynamic role with exposure to various departments and international opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection.
Are you someone who excels in collaborative environments? If so, this role could be an ideal fit for you.
This is a fullâtime hybrid (3 days in office & 2 days remote) role for an Application Field Specialist. Positioned within the Support team, your role will be vital to ensuring a high level of support building confidence for our valued clients with their highly configured ECHO deployments. You will be involved in using client ECHO systems as well as external tools such as MobiControl, MS SQL management studio to interrogate data and configuration within the system database related to issues, as well as our inâhouse ticketing system to communicate progress with clients.
Working with your experienced colleagues and liaising with the Operations and Development teams you will gain exposure to all areas of the business. You will be comfortable and competent communicating face to face, over electronic communications and on the phone. This role offers you exposure to BIS technology and the logistics software industry, the role is fast paced, with different challenges daily where your attention to detail and ability to address client concerns and issues raised will help to maintain confidence in the system.
Day to day responsibilities include:
- Collaborating across departments to ensure seamless application performance and support.
- Providing 1st and 2nd line support for the ECHO Field applications â such as Onboard, Mobile, Sidekick & Loadrite.
- Providing exceptional customer service to our endâusers (external clients) by maintaining effective, and consistent communication through our inâhouse ticketing system, telephone, or email.
- Providing technical support and troubleshooting assistance to endâusers (external clients) raised via tickets, email, and telephone calls.
- Ensuring all issues/concerns raised are then categorised correctly and resolved within our SLA.
- Escalating issues to 2nd / 3rd line support, and other departments where necessary.
- Troubleshooting and verifying issues raised.
- Creating and maintaining detailed documentation including support procedures and incident reports.
Experience and skills needed:
- BSc. in IT or Electrical Engineering, equivalent degree, or relevant experience.
- Excellent written, verbal, and interpersonal communication skills.
- Selfâmanaging and organised.
- Willingness to learn with an interest in technology.
- UK Driving License.
- Nice but not essential: Tablet/phone management and use of an MDM solution as this role will be field focused first.
- Previous history in customer facing roles.
- Previous history with webâbased systems.
- Basic SQL knowledge.
You will play a crucial role in our company's growth. You will be part of a team which values forwardâthinking solutions, and innovation. Opportunities for continuous development and growth in your professional career. You will be working with in a culture which is supportive, and collaborative. Our offices are unique, which offer you a fun and inspiring environment to work in.
We offer hybrid working arrangements, and opportunities to work internationally, providing you with the flexibility of work, and home life.
Schedule: Rotating shifts between 6am and 8pm (early and late shifts are fully remote). Core working days will be 3 days in office and 2 days remote. Monday to Friday. On call cover on weekends.
Work Location: Hybrid remote in Richmond, London.
Application Field Specialist in London employer: AMCS Group
Contact Detail:
AMCS Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Application Field Specialist in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at AMCS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Application Field Specialist role. Personal connections can make a huge difference!
â¨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around ECHO systems and SQL. We want to see that youâre not just a people person but also tech-savvy. Practice common interview questions and think of examples where you've excelled in collaborative environments.
â¨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how youâve tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to provide exceptional customer service.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the AMCS team and contributing to a carbon-neutral future.
We think you need these skills to ace Application Field Specialist in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Field Specialist role. Highlight your relevant experience in customer support and any technical skills that align with the job description, like SQL knowledge or troubleshooting abilities.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, emphasise your written and verbal communication skills. Share examples of how you've effectively communicated with clients or colleagues in previous roles to showcase your ability to maintain strong relationships.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at AMCS Group
â¨Know Your Tech
Familiarise yourself with the specific technologies mentioned in the job description, like ECHO systems and SQL management. Brush up on your basic SQL knowledge and be ready to discuss how you've used similar tools in past roles.
â¨Showcase Your Communication Skills
Since this role involves a lot of client interaction, prepare examples that highlight your excellent written and verbal communication skills. Think of situations where you successfully resolved client issues or collaborated with teams.
â¨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you approach troubleshooting and resolving technical issues. Prepare a couple of scenarios where you identified a problem, investigated it, and implemented a solution effectively.
â¨Emphasise Your Collaborative Spirit
This role thrives in a collaborative environment, so think of examples where you worked well within a team. Highlight your ability to connect with colleagues and clients, and how you contribute to a positive working atmosphere.
