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- Tasks: Provide 1st and 2nd line support for our innovative ECHO application.
- Company: Join AMCS, a sustainability software specialist with a global impact.
- Benefits: Enjoy competitive salary, private healthcare, 25 days annual leave, and a pension.
- Other info: Dynamic, collaborative office environment just steps from Richmond transport links.
- Why this job: Be part of a team transforming field service management for a carbon-neutral future.
- Qualifications: BSc in IT or equivalent experience; excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers.
Your primary activities will include:
- Providing 1st and 2nd line support for the ECHO application
- Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email
- Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA
- Escalating issues to 2nd / 3rd line support, and other departments where necessary
- Troubleshooting and verifying issues raised.
You will have the following experience and skills:
- BSc. in IT, equivalent degree or experience
- Excellent written, verbal and interpersonal communication skills
- Self-managing and organised
- Willingness to learn with an interest in technology
Any of the following would be an advantage:
- Excellent SQL knowledge
- Extensive API knowledge
- Previous history in customer-facing roles
- Previous history with web-based systems
Permanent position based in Richmond-upon-Thames, TW10 6SE | £ Competitive + private healthcare + 25 days Annual Leave + pension + other
2nd Line Application Support Analyst in London employer: AMCS Group
Contact Detail:
AMCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AMCS on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding ECHO and its role in sustainability. We should be ready to discuss how our skills align with their mission of delivering tech solutions for a carbon-neutral future.
✨Tip Number 3
Show off our problem-solving skills! During interviews, we can share examples of how we've tackled technical issues in the past, especially in customer-facing roles. This will highlight our ability to provide top-notch support.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email expressing our enthusiasm for the role can keep us fresh in their minds and show that we’re genuinely interested in joining the AMCS team.
We think you need these skills to ace 2nd Line Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 2nd Line Application Support Analyst. Highlight your relevant experience, especially in providing support for software applications and any customer-facing roles you've had. We want to see how your skills align with what we do at AMCS!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're passionate about sustainability and technology, and how you can contribute to our mission at AMCS. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of communication with clients, make sure your written application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about AMCS and our values while you’re at it!
How to prepare for a job interview at AMCS Group
✨Know Your Stuff
Make sure you brush up on your technical skills, especially SQL and API knowledge. Familiarise yourself with the ECHO application and its functionalities. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will demonstrate your interpersonal skills and ability to handle support queries.
✨Be Ready to Troubleshoot
Expect to be asked about troubleshooting scenarios. Think of past experiences where you resolved issues, and be ready to walk through your thought process. This will showcase your problem-solving abilities and how you approach challenges.
✨Emphasise Your Willingness to Learn
AMCS values a growth mindset, so be prepared to discuss how you stay updated with technology trends and your eagerness to learn new skills. Share any relevant courses or certifications you've pursued, as this will highlight your commitment to personal and professional development.