Field Service Engineer in Exeter

Sustainability that means business

Who we are: Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Role - Field Service Engineer (Exeter / South West Region): This role involves providing Field Service Maintenance of on-board Hardware for the Bristol and South West Region.

Key Responsibilities:

• Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
• Troubleshoot, repair and fully test equipment failures in the field.
• Deliver a timely response to our customer base.
• Schedule and perform preventative maintenance procedures.
• Maintain accurate and up to date records for all work completed.
• Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements.
• Liaise with customers pro-actively to ensure early detection of any problems.
• As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
• Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
• Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
• Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
• Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.

What you need to succeed:

• HNC / HND in a relevant discipline, must be computer literate.
• Minimum of 1-2 years experience in a Field Service or Engineering role.
• Good diagnostic and problem solving skills.
• Have the ability to work on own initiative and to multitask.
• Must be able to demonstrate a hands-on approach.
• Mechanical, practical hands on experience would be essential.
• Strong understanding of customer service.

Travel requirements: Travel is an integral part of this role and a full clean driving licence is required.

Your Life @AMCS:

• Gain extensive training, guidance, and support.
• Earn a competitive package with benefits incl. Fuel card/Van and so on.
• Work in an environment that is truly collaborative, innovative, and supportive.
• Have a clear pathway for your progression.
• Make an impact and be part of digital ways to a cleaner world.