At a Glance
- Tasks: Troubleshoot and resolve application issues while mentoring junior analysts.
- Company: Join Selected Interventions, part of AMCS Group, driving sustainability in the environmental sector.
- Benefits: Enjoy hybrid work, private medical insurance, and a cycle-to-work scheme.
- Other info: Casual dress code and opportunities for global career growth.
- Why this job: Make a real impact on the environment while growing your career in a supportive team.
- Qualifications: Strong SQL skills and experience with support ticketing systems required.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Analyst (Level 2)
Location: Richmond, UK (Hybrid)
Do you have strong SQL skills and a passion for solving complex application issues? We’re expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product.
As part of Selected Interventions — now a proud member of the AMCS Group — you’ll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations.
About Selected Interventions
We’re a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications.
What Makes Us Different
We’re specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career.
Role Description
This is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You’ll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You\'ll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management.
Day-to-Day Responsibilities
• Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour
• Act as a point of escalation for Level 1 support analysts
• Attend client meetings to provide technical insight and follow up on outstanding issues
• Review support queues and help guide Level 1 analysts through complex problems
• Document resolution steps clearly and completely in the support system
• Create and maintain internal knowledge base documentation
• Deliver occasional informal training (\"brown bag\" sessions) to share best practices
Experience and Skills Needed
• Proficiency in SQL and troubleshooting relational databases
• Strong analytical and problem-solving skills
• Experience with support ticketing systems and working to SLA targets
• Good understanding of technical environments including Java, XML, Windows, Web/HTML
• Excellent written and verbal communication
• Ability to remain calm under pressure and multitask in a fast-paced setting
• Team player with a proactive, can-do attitude
• Experience working with enterprise applications is a plus
Why Join Us
• Be part of a growing, mission-driven company making a real impact in the environmental sector
• Collaborate with talented professionals in a supportive and agile team
• Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group
Benefits
• Private medical insurance
• Enhanced maternity/paternity leave
• Cycle-to-work scheme
• Casual dress & company events
• Sick pay & on-site parking
• Work-from-abroad options
Diversity & Inclusion
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
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Application Support Analyst in Richmond employer: AMCS Group
At AMCS, we are not just about building intelligent SaaS solutions; we are about creating a sustainable future while fostering a vibrant work culture that prioritises employee growth and collaboration. As an Account Executive, you will thrive in an environment that values innovation and purpose, with ample opportunities for professional development and the chance to make a real impact on our customers and the planet. Join us in our mission to reshape industries and enjoy the benefits of working within a diverse, global team dedicated to excellence and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Richmond
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AMCS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AMCS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AMCS Group!
✨Direct Apply to AMCS Group
Let's not forget to apply directly through the AMCS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Richmond
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AMCS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AMCS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AMCS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
