At a Glance
- Tasks: Troubleshoot and resolve application issues while mentoring junior analysts.
- Company: Join Selected Interventions, part of AMCS Group, driving sustainability in the environmental sector.
- Benefits: Enjoy hybrid work, private medical insurance, and a cycle-to-work scheme.
- Other info: Casual dress code and opportunities for global career growth.
- Why this job: Make a real impact on the environment while growing your career in a supportive team.
- Qualifications: Strong SQL skills and experience with support ticketing systems required.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Analyst (Level 2)
Location: Richmond, UK (Hybrid)
Do you have strong SQL skills and a passion for solving complex application issues? We’re expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product.
As part of Selected Interventions — now a proud member of the AMCS Group — you’ll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations.
About Selected Interventions
We’re a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications.
What Makes Us Different
We’re specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career.
Role Description
This is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You’ll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You\'ll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management.
Day-to-Day Responsibilities
• Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour
• Act as a point of escalation for Level 1 support analysts
• Attend client meetings to provide technical insight and follow up on outstanding issues
• Review support queues and help guide Level 1 analysts through complex problems
• Document resolution steps clearly and completely in the support system
• Create and maintain internal knowledge base documentation
• Deliver occasional informal training (\"brown bag\" sessions) to share best practices
Experience and Skills Needed
• Proficiency in SQL and troubleshooting relational databases
• Strong analytical and problem-solving skills
• Experience with support ticketing systems and working to SLA targets
• Good understanding of technical environments including Java, XML, Windows, Web/HTML
• Excellent written and verbal communication
• Ability to remain calm under pressure and multitask in a fast-paced setting
• Team player with a proactive, can-do attitude
• Experience working with enterprise applications is a plus
Why Join Us
• Be part of a growing, mission-driven company making a real impact in the environmental sector
• Collaborate with talented professionals in a supportive and agile team
• Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group
Benefits
• Private medical insurance
• Enhanced maternity/paternity leave
• Cycle-to-work scheme
• Casual dress & company events
• Sick pay & on-site parking
• Work-from-abroad options
Diversity & Inclusion
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
#LI-JC1
#J-18808-LjbffrApplication Support Analyst in Richmond employer: AMCS Group
Selected Interventions, now part of the AMCS Group, is an exceptional employer that champions sustainability while providing a dynamic and supportive work environment in Richmond, UK. As an Application Support Analyst, you will not only enhance your technical skills but also contribute to meaningful projects that impact the environmental sector, all while enjoying hybrid working arrangements and comprehensive benefits that promote employee well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Richmond
✨Tip Number 1
Brush up on your SQL skills before the interview. Since this role heavily relies on SQL for troubleshooting, being able to demonstrate your proficiency through practical examples or even a mini-project can really set you apart.
✨Tip Number 2
Familiarise yourself with the Core Echo product and its functionalities. Understanding how it operates will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Tip Number 3
Prepare to discuss your experience with support ticketing systems. Be ready to share specific instances where you successfully resolved complex issues, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Selected Interventions or AMCS Group. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Application Support Analyst in Richmond
Some tips for your application 🫡
Highlight SQL Proficiency:Make sure to emphasise your strong SQL skills in your CV and cover letter. Provide specific examples of how you've used SQL to troubleshoot or resolve application issues in previous roles.
Showcase Problem-Solving Skills:In your application, include instances where you've successfully diagnosed and resolved complex application problems. Use the STAR method (Situation, Task, Action, Result) to structure your examples.
Tailor Your Application:Customise your CV and cover letter to reflect the responsibilities and requirements mentioned in the job description. Mention your experience with support ticketing systems and your ability to work under pressure.
Demonstrate Team Collaboration:Since the role involves working closely with cross-functional teams, highlight any past experiences where you collaborated with different departments. This could include attending client meetings or mentoring junior team members.
How to prepare for a job interview at AMCS Group
✨Showcase Your SQL Skills
Since the role requires strong SQL proficiency, be prepared to discuss your experience with SQL in detail. Consider bringing examples of complex queries you've written or issues you've resolved using SQL, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
The position focuses on troubleshooting and resolving application issues. Be ready to share specific instances where you successfully diagnosed and fixed a problem, highlighting your analytical skills and approach to finding solutions.
✨Prepare for Client Interaction Scenarios
As you'll be attending client meetings, practice articulating technical concepts clearly and concisely. Think about how you would explain complex issues to non-technical stakeholders, as effective communication is key in this role.
✨Familiarise Yourself with the Company’s Products
Research the Core Echo product and understand its functionalities. Being knowledgeable about the software will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the company.
