Position Job Title:Customer Service Representative Customer Service Line Manager’s Job Title: Customer Service Team Leader/Customer Service Manager Contract: 12 months+ The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer. Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more Central functions including sales, pricing, commercial, customer service, finance Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services. Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback Support the disputed invoices process in collaboration with finance and credit collection Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information Experience in a similar position, preferably in a packaging or manufacturing environment Strong Excel skills appreciated Fluent in English Experience of SAP and Salesforce.
Part Time Evening and Weekends Customer Care Assistant in Workington employer: Amcor
Amcor is an excellent employer, offering a dynamic work environment in Dumfries where sustainability meets innovation. Employees benefit from a strong focus on personal and professional growth, alongside a collaborative culture that values teamwork and efficiency. With opportunities to contribute to meaningful recycling initiatives, working at Amcor not only supports career development but also promotes environmental responsibility.
