At a Glance
- Tasks: Be the go-to person for customers, managing orders and ensuring top-notch service.
- Company: Join Amcor, a leader in flexible packaging with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team environment.
- Other info: Great opportunity for growth in a dynamic and collaborative workplace.
- Why this job: Make a real difference by enhancing customer experiences and driving continuous improvement.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
The Customer Service Representative is the central point of contact between our customers and Amcor, delivering the best possible customer experience. This role requires a customer-centric mindset and the ability to work independently as part of a local and remote team. Autonomy, self-organization, and effective communication with various stakeholders are essential. Continuous improvement is critical, and the right candidate will be willing to learn and apply new ways of working to enhance service to customers.
Job Dimensions & Scope
- Internal & external relationships with plant neighbouring functions: quality, supply chain, planning, logistics, production, finance, and more.
- Central functions including sales, pricing, commercial, customer service, and finance.
- External customers.
Principal Accountabilities
- Manage end-to-end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
- Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of any significant delays and providing alternatives to meet customer expectations.
- Prepare for and lead yearly, bi-yearly, or quarterly performance reviews with customers and neighbouring functions.
- Manage customer requests and share all customer information, including forecasts, with colleagues from neighbouring functions.
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions.
- Acknowledge customer complaints, enter data received, and ensure prompt feedback to customers.
- Initiate return of goods where applicable.
- Coordinate the expediting of rush shipments and monitor their progress to delivery.
- Initiate requests for credit and debit notes in collaboration with the finance function.
- Support the disputed invoices process in collaboration with finance and credit collection.
Qualifications/Requirements
- Experience in a similar position, preferably in a packaging or manufacturing environment.
- Experience of SAP and Salesforce.com preferred.
- Strong Excel skills appreciated.
- Fluent in English.
Specific Skills
- Customer focused.
- Results orientated.
- Excellent interpersonal and communication skills.
- Ability to build collaborative relationships.
- Excellent time management and organisational skills.
- Ability to work as part of a multi-structured team.
- Self-motivated.
Customer Service Representative in Worcester employer: Amcor
Amcor is an excellent employer, offering a dynamic work environment in Dumfries where sustainability meets innovation. Employees benefit from a strong focus on personal and professional growth, alongside a collaborative culture that values teamwork and efficiency. With opportunities to contribute to meaningful recycling initiatives, working at Amcor not only supports career development but also promotes environmental responsibility.
