IT Support Specialist in Stevenston

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle.

Beyond this core principle, our shared values and behaviours unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To ensure we provide a consistent high level of service to the business, be pro-active by being onsite speaking to key stakeholders to understand their challenges and how I.T can help the business achieve its goals. This can also be achieved by using tools provided and preventing re-occurring issues. The role should be at a minimum 75% travel visiting Amcor sites and 25% doing admin on tickets and/or hardware replacement/repairs.

• Work towards key business KPI’s set by I.T Management
• Provide remote and onsite hardware and software support
• Record all activity in Amcor’s ITSM tool
• Provide and update feedback to users as their calls are progressed
• Work as part of a geographically distributed team
• Liaise with 3rd parties and wider I.T team where necessary
• Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities
• Ensure correct documentation and procedures are followed or produced if needed
• Ensure all systems have a backup and are monitored for any failures
• Undertake training and research to maintain knowledge of current technology and systems
• Understand business operations and the key role IT plays within its operation

• Able to prioritise under pressure and work to deadlines
• Excellent decision making, judgement, planning and organisation skills
• Flexible, calm and approachable, ‘can do’ attitude
• Solid customer relations skills to understand customers concerns and requirements
• Able to lead projects and/or work as part of a project team
• Ability to work well within team, supporting other team members
• Willingness to gain relevant qualifications and accreditations
• Pro-active approach to work
• Good verbal and written communications skills
• Willing and able to travel not only to the expected time for the role but also in emergency scenarios
• Full Driving License

About Amcor: Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future.