At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join Amcor, a leader in packaging solutions with a focus on customer satisfaction.
- Benefits: Flexible part-time hours, gain valuable experience, and develop your customer service skills.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Make a real difference by helping customers and improving their experience every day.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team.
The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customers.
- Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
- Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled.
- Prepare for and lead the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
- Acknowledge customer complaints, enter customer complaints with the data received and ensure the customer receives prompt feedback.
Experience in a similar position, preferably in a packaging or manufacturing environment. Experience of SAP and Salesforce. Strong Excel skills appreciated. Fluent in English.
Part Time Evening and Weekends Customer Care Assistant employer: Amcor
Amcor is an excellent employer, offering a dynamic work environment in Dumfries where sustainability meets innovation. Employees benefit from a strong focus on personal and professional growth, alongside a collaborative culture that values teamwork and efficiency. With opportunities to contribute to meaningful recycling initiatives, working at Amcor not only supports career development but also promotes environmental responsibility.
