At a Glance
- Tasks: Manage customer accounts and coordinate with teams to deliver products efficiently.
- Company: Join a dynamic team in Norwich focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Flexible role with opportunities for growth and development.
- Why this job: Make a real difference by ensuring customer needs are met effectively.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
Due to internal staff movement, we have an opportunity for a Customer Services Representative to join our Customer Services Team in Norwich. The role will report directly to the Commercial Manager.
In this role you will be responsible for managing a portfolio of customer accounts, working together with the Production and Sales Teams to deliver products from our extensive portfolio to support a range of clients, based in the UK and worldwide. You will work alongside colleagues to ensure customer needs are carefully met while making the most effective and efficient use of capacity & resources, and setting priorities where appropriate.
The successful candidate will have a methodical & meticulous working manner, good communication skills across all levels of the business. They will be self‑motivated, a strong team player, flexible and adept at juggling priorities and working under pressure. Excellent organisational, administrative and communication skills will be essential in this challenging but rewarding role, which will include an element of Planning alongside our Production teams.
Key responsibilities include:
- Managing a portfolio of customer accounts.
- Co‑ordinating with Production and Sales Teams to deliver products.
- Ensuring customer needs are met efficiently and effectively.
- Setting priorities and managing capacity and resources.
- Planning alongside Production teams.
Key qualifications:
- Experience in a customer services role.
- Qualifications in English language & Mathematics.
- Good analytical and computing skills.
- Proficiency with Microsoft Office packages.
- Strong communication, teamwork, organisational and administrative skills.
Customer Service Assistant in Norwich employer: Amcor
Join our dynamic Customer Services Team in Norwich, where we prioritise a collaborative work culture that fosters growth and development. As a Customer Service Assistant, you will benefit from a supportive environment that values your contributions, offers opportunities for professional advancement, and encourages a healthy work-life balance. With a focus on teamwork and effective communication, you'll play a vital role in delivering exceptional service to our diverse clientele, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. We want you to showcase your problem-solving skills and ability to juggle priorities under pressure.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Assistant in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications in English and Maths to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Customer Services Representative role. Share specific examples of how you've successfully managed customer accounts or worked with teams in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your ability to communicate effectively across different levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Amcor
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Representative role. Familiarise yourself with the key responsibilities and qualifications listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you successfully resolved customer issues or collaborated with team members. Practising these scenarios will help you articulate your experiences clearly during the interview.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you manage your time and priorities. You could share a specific example of a time when you juggled multiple tasks or projects, highlighting your methodical approach and attention to detail.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is a key requirement, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, whether it’s creating reports in Excel or drafting emails in Outlook. Showing that you’re comfortable with these applications will give you an edge.
