At a Glance
- Tasks: Manage customer accounts and collaborate with teams to create effective production plans.
- Company: Join a dynamic team in Norwich focused on customer satisfaction.
- Benefits: Full-time hours, supportive work environment, and opportunities for growth.
- Other info: Enjoy a structured day shift with a friendly team atmosphere.
- Why this job: Be the key link between customers and production, making a real difference.
- Qualifications: Experience in customer service or planning, strong communication, and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Production Planner / Customer Services Representative
Location
Norwich, GB
Department
Customer Service
Full-time or Part-time
Full-Time
Job Type
Employee
Role Summary
This role involves managing a portfolio of customer accounts and working closely with Production and Sales teams to translate customer demands into viable production plans, ensuring adherence to weekly plans and prioritizing where necessary.
Responsibilities
- Manage a portfolio of customer accounts.
- Collaborate with Production and Sales teams to translate customer demands into viable production plans.
- Implement planning functions and monitor adherence to weekly plans via daily production meetings.
- Set priorities and make efficient use of capacity and resources.
- Work alongside colleagues to ensure high levels of customer satisfaction.
Qualifications
- Experience in a planning or customer services role.
- English language and mathematics qualifications.
- Good analytical and computing skills.
- Familiarity with Microsoft Office packages.
- Methodical and meticulous working manner.
- Strong communication skills at all business levels.
- Self‑motivated, strong team player, flexible, able to juggle priorities and work under pressure.
- Excellent organisational, administrative, and communication skills.
Work Hours
Day shift pattern (40 hours), Monday to Friday, 8.30 am to 5.00 pm with ½ hour unpaid meal break.
Reporting
Reporting directly to Lloyd Parfitt, Commercial Manager.
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Customer Service in Norwich employer: Amcor
Amcor in Beccles is an excellent employer, offering a dynamic work environment where sustainability and innovation are at the forefront. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to meaningful projects in sustainable packaging. The collaborative culture encourages teamwork and critical thinking, making it a rewarding place to build a career.
