At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join a leading packaging company focused on customer satisfaction.
- Benefits: 12-month contract, flexible hours, and opportunities for growth.
- Other info: Work with diverse teams and enjoy a dynamic work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service, strong Excel skills, and fluent English required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service Specialist is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customers.
Key Responsibilities:
- Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
- Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled.
- Identify opportunities for value added services.
- Prepare for and lead the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
- Acknowledge customer complaints, enter customer complaints with the data received and ensure the customer receives prompt feedback.
Requirements:
- Experience in a similar position, preferably in a packaging or manufacturing environment.
- Strong Excel skills appreciated.
- Fluent in English.
- Experience of SAP and Salesforce.
- Full and preferably clean UK Driving License.
- Ability to be flexible with working hours and job location.
