Senior Equipment Service Engineer in Ledbury

As a Senior Equipment Service Engineer, you will play a key role in supporting Meat and Dairy customers across the EMEA region by providing timely on-site equipment service to ensure optimal performance of packaging equipment and materials. This role supports the expansion of the Amcor Moda equipment range into EMEA and offers a high level of autonomy within a dynamic, customer-facing environment. The position involves frequent travel (up to 70%) and combines hands-on equipment installation, technical troubleshooting, and preventative maintenance.

Key Responsibilities

• Provide timely on-site and remote technical support to customers
• Work hands-on alongside customer teams on production lines
• Diagnose and resolve equipment, material, and product interaction issues
• Service Amcor Moda equipment to sustain optimal performance; recommend spare parts as needed
• Build and maintain strong, effective customer relationships
• Deliver clear, detailed service reports, including accurate time tracking
• Collaborate closely with Field Technical Service team and spare parts representatives
• Support the installation and commissioning of Amcor Moda equipment at customer sites
• Monitor equipment performance and provide intensified support during start-up phases as required
• Deliver customer training on the correct operation and maintenance of equipment
• Train and mentor other Equipment Service and Field Technical Service team members

Qualifications

• Engineering qualification or equivalent experience in electrical and/or mechanical technology
• 3-5 years’ experience in the Meat and Dairy packaging industry (machinery and materials), preferably in shrink packaging equipment (e.g., rotary vacuum chamber)
• High flexibility to travel up to 70% across Europe, UK and MEA (car, train, air)
• Openness to flexible hours, including weekends and non-standard working hours to support customers and business needs
• Valid current driving licence, preferably clean
• Experience with maintenance activities on industrial equipment, including safe use of power tools and ability to lift/heavy tasks
• Strong technical troubleshooting and problem-solving skills
• Excellent communication skills with a customer-focused mindset
• Hands-on, pragmatic mindset
• Ability to work independently in a fast-paced environment
• Strong organizational skills, attention to detail, and a high level of rigor
• Fluent in English; additional European languages an advantage
• Strong commitment to safety

Benefits

• Opportunity to play a key role in the expansion of Amcor Moda across EMEA
• High level of autonomy in a field-based role
• Direct impact on customer performance and product success
• Opportunities to develop technical expertise and grow your career within a global leader