At a Glance
- Tasks: Support sales by processing orders and building strong customer relationships.
- Company: Join a dynamic team at Plaswood, focused on growth and innovation.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving sales and enhancing customer experiences.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
Support the commercial objectives of the Plaswood business by maximising all sales opportunities, developing existing accounts, and contributing to new business growth.
Key Responsibilities
- Process customer orders, quotes, and enquiries accurately and on time
- Follow up leads and quotations to maximise sales opportunities
- Build strong relationships with customers, including key accounts
- Identify new business opportunities and support sales growth
- Manage a pipeline of opportunities and track progress
- Deliver excellent customer service and manage aftercare
- Handle customer queries, complaints, and delivery issues promptly
- Keep customers informed on order status and shipping updates
- Work closely with internal teams to ensure smooth order fulfilment
- Maintain accurate customer and CRM data
- Support reporting and general administrative tasks
- Contribute to continuous improvement and team objectives
- Take ownership of your development and training
Qualifications/Requirements
- Experience in a sales or customer service role
- Strong communication and relationship‑building skills
- Highly organised with the ability to prioritise in a fast‑paced environment
- Detail‑focused with good problem‑solving skills
- Commercially aware and able to spot opportunities
- Team player with a proactive, can‑do attitude
- Confident using Microsoft Office (Excel and Word)
- Experience with CRM systems (desirable)
- GCSE Maths and English (or equivalent)
Customer Service in Heanor employer: Amcor
Join a dynamic team at Plaswood, where we prioritise employee growth and development in a supportive work culture. Our commitment to excellence in customer service is matched by our dedication to fostering strong relationships and maximising sales opportunities, all while providing a collaborative environment that encourages innovation and continuous improvement. Located in a vibrant area, we offer competitive benefits and a chance to be part of a forward-thinking company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Heanor
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially how they align with customer service. Practice common interview questions and think about how your skills can help maximise sales opportunities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to show your interest in being part of our team.
We think you need these skills to ace Customer Service in Heanor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales or customer service. We want to see how your skills align with our goals at Plaswood, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to build relationships. We love seeing examples of how you've effectively handled customer queries or complaints in the past.
Be Detail-Oriented:Pay attention to the details in your application. Make sure there are no typos or errors, as this reflects your organisational skills. We appreciate candidates who can manage information accurately, just like we do with our customer data!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly the attitude we’re looking for!
How to prepare for a job interview at Amcor
✨Know the Company Inside Out
Before your interview, take some time to research the Plaswood business. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight how you’ve handled complaints or queries, and how you built strong relationships with customers. This will demonstrate your ability to contribute to their commercial objectives.
✨Be Ready to Discuss Sales Opportunities
Think about how you can identify and maximise sales opportunities. Be prepared to discuss strategies you’ve used in the past to follow up on leads and manage a pipeline of opportunities. This shows that you’re proactive and commercially aware.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Share how you prioritise tasks and manage your time effectively. You might even want to mention any tools or methods you use to keep track of customer orders and CRM data.
