At a Glance
- Tasks: Be the go-to person for customers, ensuring their needs are met and issues resolved.
- Company: Join Amcor, a leader in flexible packaging with a focus on customer experience.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Other info: Flexible working hours and a dynamic team environment await you.
- Why this job: Make a real difference by enhancing customer relationships and improving service.
- Qualifications: 3 years in customer service, strong Excel skills, and a knack for communication.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service Specialist is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role requires a very customer‑centric mindset, high self‑organization, and the ability to manage and communicate with stakeholders at all levels. Continuous improvement is essential – the right candidate will consistently learn and apply new ways of working to enhance service to customers.
Internal & External Relationships:
- Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
- Central functions including sales, pricing, commercial, customer service, finance
- External customers
Principal Accountabilities:
- Manage end‑to‑end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
- Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of any significant delays and providing alternatives to meet expectations.
- Prepare for and lead yearly, bi‑yearly or quarterly performance reviews with customers and neighbouring functions.
- Manage customer requests and share customer forecasts with colleagues from neighbouring functions.
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions.
- Acknowledge customer complaints, enter them in the system and ensure the customer receives prompt feedback.
- Initiate return of goods where applicable.
- Coordinate the expediting of rush shipments, monitor progress to delivery.
- Initiate credit and debit notes requests in collaboration with finance.
- Support disputed invoice processing with finance and credit collection.
- Build customer knowledge needed to effectively manage the relationship, including service level agreements, contracts and other useful information.
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems.
- Proactively identify better ways of working to ensure the best possible service.
- Other duties as assigned.
Qualifications / Requirements:
- Minimum of 3 years’ experience in a similar position, preferably in a packaging or manufacturing environment.
- Strong Excel skills appreciated.
- Experience with SAP and Salesforce.com preferred.
- Full and preferably clean UK driving licence.
- Ability to be flexible with working hours and job location.
Specific Skills:
- Customer focused
- Results oriented
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi‑structure team
- Self‑motivated
Customer Service Specialist in Evesham employer: Amcor
Amcor Flexibles Europe, Middle East & Africa (AFEMEA) is an exceptional employer that prioritises a customer-centric culture and fosters continuous improvement. With a commitment to employee growth, we offer robust training opportunities and a collaborative work environment that encourages innovation and teamwork. Located in a dynamic industry, our team members enjoy the benefits of working for a leading packaging company, where their contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Evesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amcor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amcor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Evesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amcor:Your cover letter is your chance to shine! Tell us why you want to work at Amcor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amcor!
How to prepare for a job interview at Amcor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
