At a Glance
- Tasks: Provide top-notch IT support and solve tech challenges on-site and remotely.
- Company: Join Amcor, a global leader in sustainable packaging solutions.
- Benefits: Full-time role with travel opportunities, competitive salary, and career growth.
- Other info: Dynamic work environment with opportunities for training and development.
- Why this job: Make a real impact by helping businesses thrive through innovative IT solutions.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 30000 - 42000 € per year.
Location: Ardeer, GB; Paisley, GB; Dumfries, GB.
Department: Information Technology.
Employment: Full‑time Employee.
Shift: On site.
About The Role
To ensure we provide a consistent high level of service to the business. Be pro‑active by being onsite speaking to key stakeholders to understand their challenges and how I.T can help the business achieve its goals. This can also be achieved by using tools provided and preventing re‑occurring issues. The role should be at a minimum 75% travel visiting Amcor sites and 25% doing admin on tickets and/or hardware replacement/repairs.
Key Job Accountabilities
- Work towards key business KPI’s set by I.T Management
- Provide remote and onsite hardware and software support
- Record all activity in Amcor’s ITSM tool
- Provide and update feedback to users as their calls are progressed
- Work as part of a geographically distributed team
- Liaise with 3rd parties and wider I.T team where necessary
- Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.
- Ensure correct documentation and procedures are followed or produced if needed
- Ensure all systems have a backup and are monitored for any failures
- Undertake training and research to maintain knowledge of current technology and systems
- Understand business operations and the key role IT plays within its operation
Qualifications/Requirements
- Able to prioritise under pressure and work to deadlines
- Excellent decision making, judgement, planning and organisation skills
- Flexible, calm and approachable, ‘can do’ attitude
- Solid customer relations skills to understand customers concerns and requirements
- Able to lead projects and/or work as part of a project team
- Ability to work well within team, supporting other team members
- Willingness to gain relevant qualifications and accreditations
- Pro‑active approach to work
- Good verbal and written communications skills
- Willing and able to travel not only to the expected time for the role but also in emergency scenarios
- Full Driving Licence
- Fluent in English language
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualised sales from operations that span over 400 locations in more than 40 countries.
IT Support Specialist in Dumfries employer: Amcor
Amcor is an exceptional employer, offering IT Support Specialists a dynamic work environment across Ardeer, Paisley, and Dumfries. With a strong focus on employee growth, we provide extensive training opportunities and a collaborative culture that values innovation and proactive problem-solving. Our commitment to sustainability and customer satisfaction ensures that you will be part of a team making a meaningful impact in the packaging industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Dumfries
✨Tip Number 1
Network like a pro! Reach out to current IT Support Specialists or other professionals in the field. Use LinkedIn to connect and ask for informational interviews. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Bring examples of how you've tackled IT issues in the past, especially those that align with what Amcor is looking for.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! Since this role involves travel and on-site support, be ready to discuss how you handle pressure and adapt to changing situations. Share stories that highlight your flexibility and 'can do' attitude!
We think you need these skills to ace IT Support Specialist in Dumfries
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight relevant experience and skills that match the job description, like customer relations and technical support. We want to see how you can help us achieve our goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive approach can benefit our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Amcor!
How to prepare for a job interview at Amcor
✨Know Your Tech Inside Out
Make sure you brush up on the latest hardware and software relevant to the role. Be prepared to discuss how you've tackled tech issues in the past, as well as your approach to troubleshooting. This shows you're not just familiar with the tools but can also think on your feet.
✨Understand the Business Needs
Take some time to research Amcor and its operations. Knowing how IT supports their goals will help you answer questions more effectively and demonstrate that you’re proactive about understanding the bigger picture.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be ready to share examples of how you've successfully handled customer concerns in the past. Highlight your communication skills and your ability to remain calm under pressure.
✨Prepare for Travel Questions
Given that the job requires 75% travel, be ready to discuss your flexibility and willingness to travel. Share any previous experiences where travel was a key part of your role, and how you managed it alongside your responsibilities.
