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- Tasks: Lead a dynamic Customer Service team, enhancing customer experiences and driving satisfaction.
- Company: Join Amcor, a global leader in innovative and sustainable packaging solutions.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values safety, innovation, and community impact.
- Qualifications: 5+ years in Customer Service/Supply Chain; strong analytical and communication skills required.
- Other info: Opportunities for travel and collaboration across multiple countries.
The predicted salary is between 36000 - 60000 Ā£ per year.
Location:
Winterbourne, GB
Function: Operations/Production/Manufacturing
Part-time or Full-time: Full-Time
Job Type: Employee
Accelerate the possible by joining a winning Amcor team thatās transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. Itās our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win ā adapting quickly in an everchanging world ā and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
BG and BU:Healthcare
Function:Operations
Sub-function:Customer Service
Line Managerās Job Title: CS Senior Manager, Healthcare
Contract Type: Permanent
Job Purpose
Lead the Customer Service team in Winterbourne, UK and Sligo, Ireland, in support of a customer-centric organization. Build customer loyalty by proactively managing the Customerās experience, taking ownership of customer expectations, and providing innovative service solutions.He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions.
Principal Accountabilities
Main Responsibilities
- Leads Customer Service Representatives in execution of business strategy and in support of a customer-centric organization.
- Builds customer loyalty by proactively managing the Customerās experience, taking ownership of customer expectations, providing innovative service solutions, and maintaining an āease of doing businessā environment.Drives Customer Satisfaction and Customer Centric mindset in the organization.
- Builds relationships with customers through visits, āVoice of the Customerā feedback, participation in plant tours, assisting on projects and addressing service needs/issues.
- Partners with Operations/Supply Chain to review schedules, anticipate and mitigate potential issues and collaborate on meeting customer expectations.
- Partners with Sales to efficiently ramp-up new Customers and to develop joint efforts to pro-actively develop existing Customers.
- Assists in implementation and monitoring of customer Vendor Managed Inventory programs, forecasting and demand planning.
- Supports the business strategy through the creation of customer-centric service processes, standards and metrics.
- Works in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns etc.
- Reviews internal/external complaints and identify trends, ensure corrective actions are appropriately communicated internally and externally.
- Builds organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence.
- Drives related KPI results on DIO and DIFOT together with the site SC Managers, translating all changing Customersā needs into concrete improvement actions.
- Actively engages with stakeholders from other functions (mainly Sales, Operations, SC) to share strategies and manage interfaces. As far as Sales is concerned, constantly connect with Sales leadership to have consistent Supply Chain strategies and actions with market needs and business priorities.
- Manages change effectively and builds a successful team
- Coaches, develops and enhances CS capabilities within the team
- Delivers on the harmonization plan within the related area of responsibility
- Runs performance reviews with key customers
- Leads CI initiatives within scope of activities
- CSAT survey improvements within scope of activity to demonstrate improved customer satisfaction
- Enables improvements in service, quality, and costand supports thedelivery of the related KPIās
Qualifications/Requirements
- Formal Qualifications and Experience
- At least 5 yearsā experience in Customer Service/Supply Chain
- Prior experience in multi-country roles preferred
- Fully operational knowledge of CS, SC and additionally logistics/warehouse processes
- Willingness to travel as required by business needs
- Distinctive analytical power combined with practical creativity for identification of improvement potentials
- Specific Skills and Abilities
- Customer Service mindset
- Excellent analytical, problem solving and organizational skills
- Communication, interpersonal and people management skills
- Solid organisational skills including attention to detail and multi-tasking
- Project Management
- Ability to influence, motivate and mobilize stakeholders and peers
- Proactive, with the ability to anticipate
- Perseverance and resilience
- Highly adaptable to change
- Good conflict management capability
- Ability to think critically
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube
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Customer Service Manager Winterbourne & Sligo employer: Amcor
Contact Detail:
Amcor Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Service Manager Winterbourne & Sligo
āØTip Number 1
Familiarise yourself with Amcor's core values and customer-centric approach. Understanding their commitment to safety and innovation will help you align your responses during interviews, showcasing how your experience can contribute to their mission.
āØTip Number 2
Network with current or former employees of Amcor, especially those in customer service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
āØTip Number 3
Prepare specific examples of how you've successfully managed customer relationships and resolved issues in previous roles. Highlighting your problem-solving skills and ability to build loyalty will resonate well with the hiring team.
āØTip Number 4
Stay updated on industry trends in customer service and supply chain management. Being knowledgeable about current challenges and innovations will demonstrate your proactive mindset and readiness to contribute to Amcor's goals.
We think you need these skills to ace Customer Service Manager Winterbourne & Sligo
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supply chain management. Use specific examples that demonstrate your ability to lead teams, manage customer relationships, and drive satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with Amcor's values. Mention your experience in building customer loyalty and your proactive approach to problem-solving.
Showcase Relevant Skills: Emphasise your analytical, organisational, and communication skills in your application. Provide examples of how you've successfully managed customer expectations and improved service processes in previous roles.
Highlight Leadership Experience: If you have experience leading teams or projects, make sure to include this in your application. Discuss how you've developed team capabilities and driven performance improvements in customer service.
How to prepare for a job interview at Amcor
āØUnderstand the Company Values
Before your interview, take some time to research Amcor's core values and mission. They emphasise safety, customer-centricity, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
āØShowcase Your Customer Service Experience
As a Customer Service Manager, your experience is crucial. Prepare specific examples of how you've successfully managed customer relationships, resolved conflicts, and improved customer satisfaction in previous roles. Highlight any multi-country experience you have, as this is preferred.
āØDemonstrate Analytical Skills
The role requires strong analytical abilities. Be ready to discuss how you've used data to drive decisions or improve processes in your past positions. Consider bringing examples of KPIs you've worked with and how you achieved results.
āØPrepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage change, influence stakeholders, or lead a team through a difficult period. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
