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For Companies At a Glance
- Tasks: Manage customer accounts, negotiate contracts, and ensure top-notch service.
- Company: Join Amcor, a global leader in sustainable packaging solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team dedicated to sustainability and making a positive impact.
- Qualifications: Experience in internal sales, strong communication skills, and problem-solving abilities required.
- Other info: Flexible working options available; perfect for those passionate about the planet.
The predicted salary is between 30000 - 42000 £ per year.
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
Customer Account Manager – Ardeer
Youre an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. As part of our world-class, performance-focused team you will have the opportunity to support the existing internal sales team with customer account management.
Key Job Accountabilities
As part of the Internal Sales team, you\’ll be responsible for:
- Direct responsibility and main contact point for managing all aspects of allocated customer accounts
- Pricing and contract negotiation on customer portfolio
- Stock/forecast/contract management for customers
- Customer reporting and KPI management both internal and external
- Item catalogue, artwork and specification responsibility
- Maintain and grow current customer base
- Develop and maintain positive business relationships with the customer portfolio
- Develop projects within the customer relationship to future proof, problem solve or grow
- Liaison point between the customer and all other elements of the business; communicate customer needs and manage demands back to the business
- Lead/support with in-person/virtual meetings as required
- Identify solutions and developments with the customer base
- Be proactively responsible for ensuring a high level of consistent customer service to be delivered at all times; including coordinating with all other Amcor team members involved with the customer
- Work with sales teams to support/develop new business opportunities; onboarding management
- Be the point of contact to resolve any customer concerns of issues which arise
- Participate as the sales/customer representative as and when site requires (internal or external)
- Monitor the customer budget, explaining costs and managing terms
- Ensure customers receive requested products, information and services in a timely fashion
- Report on dedicated business area/sector/customer base
- Ensure that client needs are understood and satisfied by Amcor
- Maintain customer information
- Contribute information or ideas to sales strategies; monitor competitors, understand wider market, suggest development plans and manage customer solutions
Qualifications/Requirements
- Significant experience within internal sales
- A team player who can work with urgency and motivate the wider team
- Flexible and adaptable approach to problem solving
- Proactive and solution focused
- Excellent verbal and written communication skills
- Working experience of ERP, CRM systems and Power BI would be advantageous
- Contract negotiation and project pricing experience
- Excel+ skills including pivot table and data cubes would be advantageous
- Data and cost analysis experience
Customer Account Manager in Stevenston employer: Amcor
Contact Detail:
Amcor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Stevenston
✨Tip Number 1
Familiarise yourself with Amcor's sustainability initiatives and packaging solutions. Understanding their commitment to responsible packaging will help you align your conversations with their values during interviews.
✨Tip Number 2
Network with current or former employees of Amcor on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Customer Account Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your experience in pricing negotiations and contract management, as these are key responsibilities for the role.
✨Tip Number 4
Stay updated on industry trends and competitors in the packaging sector. Being knowledgeable about market developments will allow you to contribute valuable insights during discussions with the hiring team.
We think you need these skills to ace Customer Account Manager in Stevenston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal sales and customer account management. Use keywords from the job description, such as 'contract negotiation', 'customer reporting', and 'KPI management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainable packaging and how your innovative thinking aligns with Amcor's mission. Mention specific examples of how you've successfully managed customer accounts or improved customer relationships in previous roles.
Showcase Relevant Skills: Emphasise your proficiency in ERP and CRM systems, as well as your Excel skills. If you have experience with Power BI or data analysis, make sure to include that too, as these are advantageous for the role.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios or contract negotiations. Be ready to discuss your problem-solving approach and how you maintain positive business relationships, as these are key aspects of the Customer Account Manager role.
How to prepare for a job interview at Amcor
✨Show Your Passion for Sustainability
Amcor is all about creating sustainable packaging solutions. Make sure to express your enthusiasm for environmental issues and how you can contribute to their mission during the interview.
✨Demonstrate Your Customer Management Skills
As a Customer Account Manager, you'll be the main contact for customer accounts. Prepare examples of how you've successfully managed customer relationships in the past, focusing on problem-solving and maintaining positive interactions.
✨Highlight Your Negotiation Experience
Since pricing and contract negotiation are key responsibilities, be ready to discuss your previous experiences in this area. Share specific instances where you successfully negotiated terms that benefited both the customer and your company.
✨Familiarise Yourself with Relevant Tools
Knowledge of ERP, CRM systems, and Power BI is advantageous. Brush up on these tools before the interview and be prepared to discuss how you've used them to enhance customer service or manage data effectively.
