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- Tasks: Provide technical support and collaborate on innovative packaging solutions across various customer sites.
- Company: Join Amcor, a global leader in sustainable packaging solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the packaging industry while developing your technical skills.
- Qualifications: Engineering degree or relevant experience; strong problem-solving and communication skills.
- Other info: Exciting career growth potential in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials.
Job Dimensions:
- Able to leverage acquired technical expertise across multiple segments to autonomously support internal and external customers.
- Proficient in working cross-functionally notably with Sales/Marketing, Operations/Quality and Product Development and in fostering external relationships.
- Leverage and expand network to reach out to other parties (peers/line manager, R&D, Sales, OEMs etc) when needed to resolve challenges.
- Might be consulted for decision making and troubleshooting within an area of specialty.
- Master expertise in the extensive segment/format/packaging machine type/application matrix.
Responsibilities:
- Autonomously provide physical or remote Field Technical Support across customer’s and machine supplier sites across a multitude of Segments and Applications.
- Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. Submit monthly report to direct manager.
- Actively support customer packaging trials from first attempt through to industrial qualification/ramp up. Raise any onboarding concerns/risks to the relevant internal stakeholders.
- Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio.
- Rigorously complete/update tracker for the growth opportunities collaborated in. Keep line Manager abreast of constraints or blockers.
- Autonomously work to a set deadline on various ad‑hoc administrative/reporting tasks.
- Support quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner.
- Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers.
- Collaborate with external third parties like OEMs to help solve issues. Propose recommendations internally and externally to prevent recurrence.
- Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc.
- Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability.
- Assist with the acquisition of key information needed from the customer in order to support the new product development.
- Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers.
- Focus on customer management and satisfaction through on‑site support and involvement in new product development.
- Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments.
- Embody Amcor's Safety Value and follow all Safety rules/guidelines.
- Demonstrate cost discipline.
Qualifications/Requirements:
- University engineering/science degree or equivalent industry experience.
- Proven experience in a similar role in the flexible packaging or packaging machinery industry.
- Good understanding of flexible packaging converting processes and customer packing/filling equipment.
- Knowledge of packaging validation procedures.
- Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and external stakeholders.
- Fluent in English. Additional European languages are a plus.
- Strong communication/interpersonal skills for external and internal cross‑functional interactions.
- Strong focus on customer with team working spirit.
- Demonstrate solid technical and problem solving skills.
- Ability to work in a fast‑paced dynamic environment and handle pressure.
- Rigor and attention to detail. Ability to organize own work, self‑manage, prioritize and drive results.
- Proficiency with common IT tools (MS Outlook, MS Office, MS Teams). Previous experience with Salesforce.com is a plus.
Field Service Engineer in Bristol employer: Amcor
Contact Detail:
Amcor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the packaging industry, especially those who work at Amcor or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can talk confidently about flexible packaging processes and machinery. We want to see that you’re not just a fit on paper but also in practice!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in previous roles. This will demonstrate your ability to handle the fast-paced environment we thrive in at Amcor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Amcor.
We think you need these skills to ace Field Service Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience in technical support and packaging machinery, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with Amcor’s mission. Keep it concise but impactful!
Showcase Your Technical Skills: Since this role requires a solid understanding of flexible packaging processes, be sure to mention any specific technical skills or experiences that relate to the job description. We want to see your expertise!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Amcor
✨Know Your Technical Stuff
As a Field Service Engineer, you'll need to showcase your technical expertise. Brush up on the specifics of flexible packaging and machinery processes. Be ready to discuss your previous experiences and how they relate to the role at Amcor.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles. Think about situations where you had to troubleshoot issues or collaborate with cross-functional teams. This will show your ability to handle the dynamic environment that comes with the job.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so being able to communicate effectively is key. Consider doing mock interviews with friends to refine your delivery.
✨Be Ready to Discuss Travel Flexibility
With up to 70% travel required, be prepared to discuss your availability and willingness to travel. Highlight any previous experience you have with travel for work and how you managed your time effectively while on the road.
