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- Tasks: Provide top-notch support for ERP systems and enhance customer satisfaction.
- Company: Join Amcor, a leader in responsible packaging solutions.
- Benefits: Competitive salary, career growth, and a focus on safety and innovation.
- Why this job: Be part of a team transforming the packaging industry and making a global impact.
- Qualifications: Experience with ERP systems and a passion for customer service.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
About The Role
The ERP Support Specialist provides first- and second-level support for ERP and business applications, primarily focused on Dynamics Navision, JDE E1 9.2, and Sage 500. This role requires solid hands-on experience with ERP systems and plays a key part in delivering reliable, customer-oriented service aligned with the wider IT organization. The Specialist builds strong relationships with internal customers, collaborates closely with regional ERP teams to drive standardization and best practices, and works with EMEA IT Support as well as global applications, data, and risk teams. As part of the EMEA ERP Operations Team, the ERP Support Specialist contributes to regional IT discussions and decisions that support the company’s overall strategy and vision.
Key Job Accountabilities
- Group IT Level: Strong involvement with delivery on improvements to support processes, ERP related asset management, and customer satisfaction. Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with. Responsible for the quality of the ERP service delivery at the sites. Project support in their sites for all ERP related activities and support process changes for IT shared services. Coverage of critical ERP related issues at the sites. Security (alignment with IT policies).
- Customer Focus: Develop a “Customer First” culture within EMEA Group IT organisation. Good communication around issues and opportunities – get things done, make things happen. Listening attitude. Regular meeting with key customers and stakeholders within EMEA. Liaise with Business Groups and its stakeholders. Monitor and report quality of the service delivered by the ERP Support Group. Monitor and report quality of the services delivered and Key Performance indicators (KPIs).
- Service Delivery: Monitor compliant execution of standard processes. Identify existing gaps between ERP service catalogue and business needs. Request definition of new services, when needed/requested by internal customers. Identify and put in place corrective actions when services are not delivered at the expected level of quality. Identify and put in place corrective actions to improve KPIs. Ensures hardware and software standards and compliance as defined by the Group IT teams are adhered to.
Qualifications/Requirements
- A technology related bachelor’s degree or equivalent experience/studies. An MBA is a plus.
- 5+ years’ experience in IT preferably in a manufacturing environment, with at least 2 years in a Support Specialist role.
- Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.
- The following knowledge/experiences are considered a plus: Good knowledge of business processes in the Manufacturing industry. Certified expertise in an ERP System. Certified in a Microsoft Product. Networking infrastructure. Disaster recovery testing for full production to ensure continuity of operations. Cloud-based applications, including Office 365 Suite, Microsoft Azure, OCI. Major event and crisis management.
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
ERP Support Specialist NAV in Bristol employer: Amcor
Contact Detail:
Amcor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support Specialist NAV in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Amcor on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Amcor's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about what we do and how we do it.
✨Tip Number 3
Practice common interview questions related to ERP systems and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experience that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace ERP Support Specialist NAV in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ERP Support Specialist role. Highlight your experience with ERP systems like Dynamics Navision and any relevant IT support roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our 'Customer First' culture. Let us know how your past experiences have prepared you for this position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially related to ERP systems. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Amcor!
How to prepare for a job interview at Amcor
✨Know Your ERP Systems
Make sure you brush up on your knowledge of Dynamics Navision, JDE E1 9.2, and Sage 500. Be ready to discuss your hands-on experience with these systems and how you've used them to solve problems in the past.
✨Show Your Customer Focus
Amcor values a 'Customer First' culture, so be prepared to share examples of how you've prioritised customer satisfaction in your previous roles. Think about specific situations where you went above and beyond to meet customer needs.
✨Demonstrate Your Problem-Solving Skills
The role involves addressing critical ERP issues, so come equipped with examples of how you've identified gaps in service delivery and implemented corrective actions. Highlight your analytical skills and ability to think on your feet.
✨Engage with Key Stakeholders
Discuss your experience in collaborating with various teams and stakeholders. Amcor emphasises strong relationships, so be ready to talk about how you've effectively communicated and worked with others to achieve common goals.
