At a Glance
- Tasks: Be the go-to person for customers, managing orders and ensuring top-notch service.
- Company: Join Amcor, a leader in flexible packaging with a focus on customer experience.
- Benefits: Enjoy a competitive salary, professional growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for learning and career advancement.
- Why this job: Make a real difference by enhancing customer satisfaction and building lasting relationships.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
The Customer Service Representative is the central point of contact between our customers and Amcor, delivering the best possible customer experience. This role requires a customer-centric mindset and the ability to work independently as part of a local and remote team. Autonomy, self-organization, and effective communication with various stakeholders are essential.
Continuous improvement is critical; the right candidate will be willing to learn and apply new ways of working to enhance service to customers.
Job Dimensions & Scope
- Internal & external relationships with plant neighbouring functions: quality, supply chain, planning, logistics, production, finance, and more.
- Central functions including sales, pricing, commercial, customer service, finance.
- External customers.
Principal Accountabilities
- Manage end-to-end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
- Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of any significant delays and providing alternatives to meet customer expectations.
- Prepare for and lead yearly, bi-yearly, or quarterly performance reviews with customers and neighbouring functions.
- Manage customer requests and share all customer information, including forecasts, with colleagues from neighbouring functions.
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions.
- Acknowledge customer complaints, enter data received, and ensure prompt feedback to customers.
- Initiate return of goods where applicable.
- Coordinate the expediting of rush shipments and monitor their progress to delivery.
- Initiate requests for credit and debit notes in collaboration with the finance function.
Qualifications/Requirements
- Experience in a similar position, preferably in a packaging or manufacturing environment.
- Experience of SAP and Salesforce.com preferred.
- Strong Excel skills appreciated.
- Fluent in English.
Specific Skills
- Customer focused.
- Results orientated.
- Excellent interpersonal and communication skills.
- Ability to build collaborative relationships.
- Excellent time management and organisational skills.
- Ability to work as part of a multi-structured team.
- Self-motivated.
Customer Service Representative in Birmingham employer: Amcor
Amcor is an excellent employer, offering a dynamic work environment in Dumfries where sustainability meets innovation. Employees benefit from a strong focus on personal and professional growth, alongside a collaborative culture that values teamwork and efficiency. With opportunities to contribute to meaningful recycling initiatives, working at Amcor not only supports career development but also promotes environmental responsibility.
