At a Glance
- Tasks: Maximise customer service and support designated accounts in a dynamic team.
- Company: Join Amcor, a leader transforming the packaging industry globally.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with potential for travel and career advancement.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: GCSE Maths and English, strong communication skills, and customer service experience.
The predicted salary is between 25000 - 30000 € per year.
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. You’ll be maximising customer service to designated accounts, through the provision of continuous and high quality support in all areas of the business. You will report to the Commercial Operations Manager and working hours are 39hrs a week. Monday – Thursday 8am-5pm and Friday 8am-4pm.
Key Job Accountabilities
- Ensure that new specifications are project managed and raised correctly on the computer system.
- Seek out new business opportunities from existing designated accounts and increase sales revenue and profitability.
- Attend meetings, whether in the UK or abroad, with customers and obtain full customer project briefs and provide accurate quotations.
- Proactively manage and progress quotations from point of enquiry through to a win/lose outcome.
- Provide technical feedback to customers as required regarding our products.
- Manage internal meetings ensuring they are documented so that key personnel at Amcor are aware of what is required on projects.
- Submit a monthly feedback report to the Commercial Operations Manager.
- Monitor stocks and payment and ensure agreed terms are adhered to, liaising closely with the Finance Department to minimise credit exposure risk.
- Provide information as requested relating to all areas of the business in terms of forecasts and turnover.
- Identify opportunities for the development of standard or bespoke products and services that meet both the existing and future aspirations of the customer base.
- Liaise with the Planning & Distribution department to ensure that customer orders are processed smoothly and accurately, and that accurate delivery dates are acknowledged in a timely fashion.
- The post holder may occasionally be required to visit customers which could require some flexibility to the standard working hours.
- The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Qualifications/Requirements
- The ability to communicate effectively and in a professional and positive manner, verbally and in writing, at all levels within the company, and with customers.
- GCSE Maths and English, Grade A*-C/4-9 (or equivalent).
- Capable of working under pressure, remaining calm and in control with the ability to meet tight deadlines.
- Competent in the use of the Microsoft Office suite of applications.
- Able to work effectively as part of a team to achieve required objectives.
- The ability to manage a project.
- Previous experience of working in a customer service role.
- Demonstrable competence of managing customer accounts.
Customer Service in Beccles employer: Amcor
Amcor is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a commitment to transforming the packaging industry, employees benefit from a supportive environment that encourages innovation and collaboration, alongside competitive working hours and opportunities for international engagement. Join us to be part of a team that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Beccles
✨Tip Number 1
Get to know the company inside out! Research Amcor's values, recent projects, and their impact on the packaging industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being able to express yourself clearly and professionally is key. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Amcor employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in customer service. You never know who might give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Amcor team and ready to maximise customer service from day one.
We think you need these skills to ace Customer Service in Beccles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service role. Highlight your experience in managing customer accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences have prepared you for this role. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, let us see your writing skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Amcor
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you maximised customer satisfaction or resolved issues effectively.
✨Research Amcor and Its Products
Familiarise yourself with Amcor’s products and their impact on the packaging industry. Understanding their offerings will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential customer issues and how you would manage them, especially regarding project management and quotations.
✨Showcase Your Teamwork Skills
Since this role involves working closely with various departments, be prepared to discuss how you’ve successfully collaborated with others in the past. Highlight any experiences where teamwork led to improved outcomes for customers.
