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- Tasks: Provide technical support at customer sites and collaborate on innovative packaging solutions.
- Company: Join Amcor, a global leader in sustainable packaging solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the packaging industry while developing your technical skills.
- Qualifications: Engineering degree or relevant experience in flexible packaging required.
- Other info: Opportunity for growth and collaboration with diverse teams across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ireland/UK in order of preference (1. Republic of Ireland, 2. Northern Ireland, 3. UK close proximity to an airport).
Job Purpose
Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials.
Job Dimensions
Able to leverage acquired technical expertise across multiple segments to autonomously support internal and external customers. Proficient in working cross-functionally notably with Sales/Marketing, Operations/Quality and Product Development and in fostering external relationships. Leverage and expand network to reach out to other parties (peers/line manager, R&D, Sales, OEMs etc) when needed to resolve challenges. Might be consulted for decision making and troubleshooting within an area of specialty. Master expertise in the extensive segment/format/packaging machine type/application matrix.
Responsibilities
- Autonomously provide physical or remote Field Technical Support across customer’s and machine supplier sites across a multitude of Segments and Applications.
- Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected.
- Submit monthly report to direct manager.
- Actively support customer packaging trials from first attempt through to industrial qualification/ramp up.
- Raise any onboarding concerns/risks to the relevant internal stakeholders.
- Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio.
- Rigorously complete/update tracker for the growth opportunities collaborated in.
- Keep line Manager abreast of constraints or blockers.
- Autonomously work to a set deadline on various ad-hoc administrative/reporting tasks.
- Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner.
- Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers.
- Collaborate with external third parties like OEMs to help solve issues.
- Propose recommendations internally and externally to prevent recurrence.
- Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc.
- Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability.
- Assist with the acquisition of key information needed from the customer in order to support the new product development.
- Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers.
- Focus on customer management and satisfaction through on-site support and involvement in new product development.
- Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments.
- Embody Amcor's Safety Value and follow all Safety rules/guidelines.
- Demonstrate cost discipline.
Qualifications / Requirements
- University engineering/science degree or equivalent industry experience.
- Proven experience in a similar role in the flexible packaging or packaging machinery industry.
- Good understanding of flexible packaging converting processes and customer packing/filling equipment.
- Knowledge of packaging validation procedures.
- Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and external stakeholders.
- Fluent in English. Additional European languages are a plus.
- Strong communication/interpersonal skills for external and internal cross‑functional interactions.
- Strong focus on customer with team working spirit.
- Demonstrate solid technical and problem solving skills.
- Ability to work in a fast‑paced dynamic environment and handle pressure.
- Rigor and attention to detail.
- Ability to organize own work, self‑manage, prioritize and drive results.
- Proficiency with common IT tools (MS Outlook, MS Office, MS Teams). Previous experience with Salesforce.com is a plus.
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
Field Service Engineer in Liverpool employer: Amcor Ltd
Contact Detail:
Amcor Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the packaging industry, especially those who might know someone at Amcor. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about flexible packaging processes and how you've tackled challenges in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, this role is all about supporting clients and ensuring their satisfaction. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Amcor team. Let's get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience in flexible packaging and any technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Since this role requires solid technical knowledge, don’t shy away from showcasing your expertise in packaging machinery and processes. We want to know how you can leverage your skills to support our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Amcor Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to flexible packaging and machinery. Be prepared to discuss specific processes and how you've tackled challenges in the past. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully resolved issues, especially in a fast-paced environment. Be ready to explain your thought process and the steps you took to troubleshoot problems. This is crucial for a role that involves liaising with customers and machine suppliers.
✨Demonstrate Your Customer Focus
Since this role heavily involves customer interaction, prepare to share experiences where you’ve gone above and beyond to ensure customer satisfaction. Highlight your communication skills and how you’ve built relationships with clients or stakeholders.
✨Be Ready to Discuss Travel Flexibility
With the role requiring up to 70% travel, be prepared to discuss your availability and willingness to travel. It’s important to convey that you understand the demands of the job and are ready to meet them without hesitation.