At a Glance
- Tasks: Be the go-to person for customers, ensuring their needs are met and issues resolved.
- Company: Join Amcor, a leader in sustainable packaging solutions with a global impact.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to safety and continuous improvement.
- Why this job: Make a difference by enhancing customer experiences and driving positive change.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Customer Service Representative
Location: Bristol, GB Warsaw, PL, 02-676 Lodz, PL Cumbria, GB Wroclaw, PL Krakow, PL Gdansk, PL Cramlington, GB
- Department: Operations/Production/Manufacturing
- Full-time or Part-time: Full-Time
- Job Type: Employee
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.
More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods.
We value their trust by making safety our guiding principle.
It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future.
We champion our customers and help them succeed.
We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.
And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www. amcor. com I Linked In I Glassdoor I Facebook I You Tube
- Job Details
- Position Job Title: Customer Service Representative (CSR)
- BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
- Function: Customer Service & Supply Chain
- Sub-Function: Customer Service
- Line Manager’s Job Title: Customer Service Team Leader/Customer Service Manager
- Location: Poland ( remote); UK ( remote)
- Job Purpose
The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience.
This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team.
The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers.
Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
- Job Dimensions & Scope
- Internal & external relationships
- Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
- Central functions including sales, pricing, commercial, customer service, finance
- External customers
- Principal Accountabilities
- Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
- Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
- Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
- Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
- Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
- Initiate return of goods where applicable
- Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
- Initiate the request for credit and debit notes in collaboration with the finance function
- Support the disputed invoices process in collaboration with finance and credit collection
- Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
- Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers
- To keep all OHSE and hygiene standards given by Amcor and local legislation
- Other duties as assigned.
Qualifications/Requirements
- Formal Qualifications and Experience
- Experience in a similar position, preferably in a packaging or manufacturing environment
- Experience of SAP and Salesforce. com preferred
- Strong Excel skills appreciated
- Fluent in English, knowledge of any other European language would be an asset
- Specific Skills
- Customer Focused
- Results Orientated
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi structure team
- Self-motivated
- About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories.
Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers.
We are guided by our purpose of elevating customers, shaping lives and protecting the future.
Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www. amcor. com | Linked In | You Tube
Amcor is committed to providing a secure and reliable experience for all job seekers.
Customer Service Representative employer: Amcor Limited
Amcor Limited in Ledbury is an excellent employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong focus on employee growth and development, team members benefit from ongoing training and opportunities to collaborate across departments, ensuring a rewarding career path. The company's commitment to continuous improvement fosters a culture of innovation and teamwork, making it an ideal place for those looking to make a meaningful impact in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amcor Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amcor Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amcor Limited:Your cover letter is your chance to shine! Tell us why you want to work at Amcor Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amcor Limited!
How to prepare for a job interview at Amcor Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
