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- Tasks: Assist in transporting patients safely within the hospital, ensuring timely and efficient service.
- Company: Join Ambulnz Community Partners, a leader in patient transport services.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for personal development.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: No prior experience required; just a passion for helping others and a willingness to learn.
- Other info: This role is perfect for students looking for flexible work in healthcare.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Join to apply for the Transport Porter (Imperial) – Charing Cross Hospital role at Ambulnz Community Partners
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Job Title: Transport Porter
Location: Imperial Hospital Sites (St Marys Hospital)
Hours: 45
Salary: ÂŁ32,409
Accountable to: Patient Liaison Manager
Key Working Relationships
- Patients, relatives, and carers.
- The general public.
- Colleagues at all levels
- CAS Management team
- On a daily basis, liaise with clinical and non-clinical staff across the organisation, providing and receiving information.
- Customers including hospital trusts and ambulance trusts
- External agencies in relation to patient experience and safeguarding, such as:
- Patient Advice and Liaison Service (PALS)
- Independent Complaints Advocacy Services
- Other NHS and independent patient experience teams
- Local Authorities
- Social Services
- Police and ambulance services
Other safeguarding teams
Main Purpose Of The Role
The Transport Porter will be responsible for delivering a safe, caring, and efficient service to all outpatient and discharge patients being transported within the Imperial core hospital sites.
This is a role highly engaged in the service delivery of the contract and responsible for the day-to day movement of patients between designated pick up and collection points, aiding the reduction of time spent on site for ACA’s loading/unloading and reducing collection/drop off points to/from multiple locations.
The Transport Porter is responsible for the improvement of patient flow by assisting the movement of patients as directed by the CAS hospital site team and focusing on timeliness, infection prevention, high-quality care and safety.
Key Tasks
- To assist in the day-to-day running of the service, in particular patient flow.
- Take direction and priority patient movements from the hospital site team
- Assist in the consolidation of collection points for our road crews, primarily moving patients to either the transport or discharge lounges ready for collection.
- Assist in loading/unloading patients from our ambulances, taking them from or delivering them to their appointments.
- Full takeover/handover is to be completed in-line with training
- Provide real time “handover” and “contact made” times to the hospital site team via radio
- Record keeping of real time “handover” and “contact made” times
- To accurately report any concerns including safeguarding, in line with our currently policies
- Conduct onsite patient risk assessments to determine booking suitability
- Handle informal complaints or issues patients or staff bring to your attention, ensuring action is taken to de-escalate a complaint or escalate to the Patient Liaison Manager where appropriate.
- Attend periodic meetings with the Patient Liaison Manager to review patient collection and book ready times.
- Ensure all tasks completed work towards achieving performance targets, proactively finding solutions where performance is at risk.
- Undertake patient-facing duties focusing on assisting and supporting crews with patient movements/manual handling tasks in and out of the units.
- Where necessary assist patients to vehicles and to/from wards/departments around the hospital including comfort breaks
- Maintain links with hospital teams to support positive working relationships to ensure a collaborative approach to managing patient care.
This list is not exhaustive, you will be required to perform ad-hoc duties, within your skill base, as required by the Company to support an effective and efficient service.
Personal
- To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
- To attend and actively participate in Company refresher training as required
- To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
- To demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.
General Requirements
- Our Values: The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team.
The Post Holder Must Uphold Our Company Values
- Kind
- Inclusive
- Accountable
- Adaptable
- Policies and Procedures: All duties and responsibilities must be undertaken in compliance with the Company’s policies and procedures. The post holder must familiarise the ways in which to raise a concern to the Company, e.g., Freedom to Speak Up and Whistleblowing. In addition, ensuring incidents and near misses are reported in a timely manner.
- Health and Safety: The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies, to maintain safe working practices and safe working environments for themselves, colleagues, and service users.
- All Company premises and NHS Trusts are considered as smoke free zones.
- Confidentiality: Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality (Common Law Duty of Confidentiality). The post holder must not disclose either during or after the termination of their contract, any information of a confidential nature relating to the Company, its staff, its patients, or third parties, which may have been obtained in the course of their employment.
- Equality and Diversity: We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all, which is appropriate and responsive to meeting the diverse needs of individuals. In working to achieve our goals, it is important that staff and users are treated, and treat others, equitably, with dignity and respect, and are involved and considered in every aspect of practice and changes affecting their employment or health care within the Company.
- Infection Prevention and Control: The post holder will ensure they follow the Company’s infection prevention and control (IPC) policies and procedures to protect patients, staff, and visitors from healthcare associated infections. They will ensure that they use personal protective equipment (PPE) in accordance with policy and procedure. All staff must challenge non-compliance with IPC policies immediately and feedback through appropriate line managers if required.
- Safeguarding Children and Adults: We take our responsibilities to safeguard and promote the welfare of children and adults seriously. The Company expects all staff to identify their own responsibilities appropriate to their role within statute and guidance. This will include accessing safeguarding training and may include seeking advice, support, and supervision from the service’s safeguarding team. Where staff are unclear of their responsibilities, they must seek guidance from their manager.
- Disclosure and Barring Service (DBS): If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy.
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Transport Porter (Imperial) - Charing Cross Hospital employer: Ambulnz Community Partners
Contact Detail:
Ambulnz Community Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Porter (Imperial) - Charing Cross Hospital
✨Tip Number 1
Familiarise yourself with the hospital environment and the specific duties of a Transport Porter. Understanding the layout of Charing Cross Hospital and the key areas you’ll be working in can give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Ambulnz Community Partners. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your commitment to patient care and safety in any conversations you have. Highlighting your understanding of infection control and patient handling will show that you take the role seriously.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle various situations involving patient transport, complaints, or emergencies, as these are likely to come up.
We think you need these skills to ace Transport Porter (Imperial) - Charing Cross Hospital
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Transport Porter position. Tailor your application to highlight how your skills and experiences align with these specific tasks.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in patient transport, customer service, or healthcare settings. Use specific examples to demonstrate your ability to handle patient movements and work collaboratively with clinical staff.
Showcase Your Values: The company values kindness, inclusivity, accountability, and adaptability. Make sure to reflect these values in your application by providing examples of how you have demonstrated them in past roles or situations.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at Ambulnz Community Partners
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Transport Porter. Familiarise yourself with terms like patient flow, handover times, and infection prevention, as these will likely come up during your interview.
✨Show Your People Skills
As a Transport Porter, you'll be interacting with patients, relatives, and healthcare staff. Be prepared to discuss your experience in customer service or any roles where you've had to communicate effectively with others. Highlight your ability to remain calm and compassionate in stressful situations.
✨Demonstrate Teamwork
This role requires collaboration with various teams within the hospital. Think of examples from your past experiences where you worked successfully as part of a team. Emphasise your adaptability and willingness to support colleagues in achieving common goals.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as dealing with a difficult patient or managing time effectively during busy periods. Practice answering these types of questions by using the STAR method (Situation, Task, Action, Result) to structure your responses.