Mental Health Ambulance Assistant – Job Description
Ambulnz Community Partners, part of Ambulnz UK Group, operates over 19 bases across England and Wales supporting the NHS and hospital trusts. We provide a broad range of services including patient transport, secure mental health transport, urgent and emergency care.
Role Overview
As a Mental Health Ambulance Assistant you will provide essential support to individuals experiencing mental health challenges, ensuring they are transported safely, respectfully, and with dignity between healthcare settings such as hospitals, inpatient units, and community environments.
Hours & Pay
36 hours per week. Pay rate: £13.02 per hour.
About You
Previous experience in patient care or secure mental health transport is desirable but not essential.
Training & Qualifications
- FREC3 Qualification – First Response Emergency Care – Level 3
- Patient assessment
- Basic life support & CPR
- Use of an AED (defibrillator)
- Airway management
- Managing trauma (bleeding, fractures, shock)
- Medical emergencies (heart attack, stroke, asthma, seizures, etc.)
- Catastrophic haemorrhage control (e.g., tourniquets, haemostatic dressings)
- Administering oxygen
- Safe manual handling
- PMVA course – Prevention and Management of Violence and Aggression
- Understand the causes and triggers of challenging behaviours
- Use de‑escalation and communication techniques
- Promote safe, compassionate, and person‑centred care
- Recognise early warning signs of agitation or distress
- Apply safe, legally compliant physical interventions only when absolutely necessary
- Protect both patients and staff from harm
Key Responsibilities
- Assist with safe and dignified transport of patients between healthcare settings.
- Support patients with manual handling and basic life‑support procedures.
- Maintain vehicle readiness and patient documentation.
- Follow safeguarding, de‑escalation, and clinical protocols.
Requirements
- Full UK manual driving licence (minimum 1 year’s driving experience; no more than 6 points).
- Good physical fitness to support safe manual handling and patient movement.
What We Offer
- A rewarding career within a respected, growing organisation.
- Comprehensive Training & Induction.
- Uniform provided.
- Optional flu vaccination.
- Pension scheme.
- Enhanced DBS check (paid for by the company).
- Eligibility for a Blue Light Discount Card.
- Cycle to Work Scheme.
- Opportunity to join our Equality, Diversity & Inclusion group.
- Employee Assistance Programme with 24/7 confidential support, including:
- Formal counselling
- Medical information
- Stress and anxiety support
- Family and relationship advice
- Financial and legal guidance
Safeguarding Statement
Ambulnz Community Partners is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing our policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Equality & Diversity Statement
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Location: Audenshaw, Manchester, GB
Mental Health Ambulance Assistant- Audenshaw employer: Ambulnz Community Partners
Ambulnz Community Partners is an exceptional employer, offering a supportive work culture that prioritises teamwork and dedication to patient care. With opportunities for professional growth and a commitment to maintaining high cleanliness standards, employees can take pride in their vital role within the community. Located in Warrington, this position not only provides a competitive salary but also the chance to make a meaningful impact every day.
Contact Details:
Ambulnz Community Partners Recruitment Team
