Intermediate Care Technician in London

Location: Wembley

Hours: 38.5hrs per week

Salary: £13.85 per hour

Shift times: on 4 off rotation

Key Working Relationships:

• Patients, relatives, and carers
• Customers including hospital trusts and ambulance trusts
• The general public
• Management
• Colleagues at all levels
• Control team
• External agencies in relation to patient experience and safeguarding

Main Purpose of the Role:

To work as part of a double crewed ambulance responsible for assessment, care, treatment, and transport of patients and their carers/relatives in critical but non-emergency situations, whilst adhering to the operational procedures and directives of the company and the client NHS Trust. To apply appropriate skills and the use of equipment safely and within appropriate level of training, competency and scope of practice.

Key Tasks:

• To provide a professional and caring service for all patients.
• Use of the appropriate knowledge and skills in order to make professional judgements and treatments in line with the appropriate level of training and competency.
• To respond to patient transport requests and obey the directions and instructions as detailed by the relevant Trust you are operating on behalf of, or the control team.
• To work in line with the Trust specific scope of practice as detailed in the relevant client Trust induction and reference documentation.
• To respond to operational and clinical requirements, in a safe, timely and efficient way, as directed by control room staff, senior clinicians, scene manager or other authorised manager as per guidelines.
• To drive all types of approved ambulance service vehicles under normal and emergency (blue light) conditions (where applicable and only if the post holder holds the relevant driving qualification), in accordance with the standards of the company and within road traffic law.
• To ensure the safe transfer of patients, to and from vehicles, following health and safety and manual handling techniques.
• To ensure a continuous duty of care to patients, within the level of training, scope of practice and competency of this role.
• Ensure the prompt, accurate and legible completion of all relevant documentation including the Patient Clinical Records (PCR), vehicle and equipment log sheets, complete VDI checks and where appropriate completion of the electronic PCR.
• Maintain high standards of vehicle cleanliness during the shift in line with company procedures and policies.
• Follow correct incident reporting procedure in respect of any adverse incidents, breakdowns and defects to vehicle and equipment.
• Ensure the vehicle is equipped and ready for operation use by replenishing consumables and cleaning the vehicle in line with company policy.

This list is not exhaustive, you will be required to perform ad-hoc duties, within your skill base, as required by the Company to support an effective and efficient service.

Personal:

• To share constructive feedback with your line manager and the service manager and actively participate in ideas and suggestions for service improvements.
• To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
• To attend and actively participate in Company refresher training as required.
• To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
• To demonstrate commitment to the Company's values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.

General Requirements:

1. Our Values: The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team. The post holder must uphold our Company values: Kind, Inclusive, Accountable, Adaptable.
2. Policies and Procedures: All duties and responsibilities must be undertaken in compliance with the Company's policies and procedures.
3. Health and Safety: The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies.
4. Confidentiality: Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality.
5. Equality and Diversity: We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals.
6. Infection Prevention and Control: The post holder will ensure they follow the Company's infection prevention and control (IPC) policies and procedures.
7. Safeguarding Children and Adults: We take our responsibilities to safeguard and promote the welfare of children and adults seriously.
8. Disclosure and Barring Service (DBS): If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy.

Person Specification:

Essential Qualifications:

• Full UK Driving license with no more than 6 penalty points and capable of driving a transit van sized vehicle.
• Held Manual Driving Licence for over 1 year.

Desirable:

• Safeguarding Adults and Children Level 3.
• Emergency Driving qualification: Edexcel/IHCD Ambulance Advanced Driving/ FutureQuals L3 Certificate in Emergency Response Ambulance Driving or equivalent.
• First Response Emergency Care Level 3 (FREC3) Qualification - will be trained if required.

Experience and Knowledge:

Essential:

• Previous experience working in a care environment.
• Can demonstrate an understanding of the role and the challenges that may present.

Desirable:

• IT skills (databases and Microsoft Office).
• Previous experience working within patient transport.
• Experience of dealing with difficult and challenging situations.
• Knowledge of local geographical area.

Skills and Abilities:

Essential:

• Excellent verbal and written skills.
• Excellent communication skills.
• Ability to work within a multi-professional team.
• Demonstrate high levels of emotional intelligence.
• Attention to detail.
• Excellent time management and organisational skills.
• Able to undertake detailed classroom work and translate that in a practical situation.

Desirable:

• Have sound knowledge of medical conditions, and illnesses of general population, including paediatric, geriatric.

Personal Attributes:

Essential:

• Able to work under pressure and cope with change and conflicting priorities.
• Model professional behaviours.
• Engaging and positive personality, who is self-motivated.
• Able to adapt to different people and situations.
• Honest, trustworthy and acts with integrity always.
• Physically fit - can undertake the manual handling of patients and equipment using appropriate equipment, and able to drive.