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For Companies At a Glance
- Tasks: Ensure smooth service delivery and efficient patient transport allocation.
- Company: Join a dedicated healthcare team in Milton Keynes.
- Benefits: Competitive salary, paid breaks, and a supportive work environment.
- Other info: 4 on 4 off shift rotation with opportunities for career growth.
- Why this job: Make a real difference in patient care while working flexible night shifts.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
The predicted salary is between 30221 - 30221 £ per year.
Location: Milton Keynes
Start date: ASAP
4 on 4 off shift rotation (1900-0700)
All 12 hr shifts: 1900-0700
45-minute break allowance which is paid
Average weekly hours (inc paid breaks): 42hrs per week
Annual salary: £30,221.10
Key Working Relationships
- Patients, relatives, and carers.
- The general public.
- Colleagues at all levels
- Management team
- Clinical and non-clinical staff across the organisation
- Customers including hospital trusts and ambulance trusts
- External agencies in relation to patient experience and safeguarding, such as: Patient Advice and Liaison Service (PALS), Independent Complaints Advocacy Services, Other NHS and independent patient experience teams, Local Authorities, Social Services, Police and ambulance services, Other safeguarding teams
Main Purpose of the Role
This is a role highly engaged in the service delivery of the contract in accordance with service agreements. The Controller will be responsible for ensuring patient journeys are being allocated in a timely and efficient manner, whilst verifying the accuracy of telephone and online booking requests. The postholder is key to minimising any service disruption by utilising all available resources, in alignment with our internal processes and targets. The Controller will be first point of escalation for crews and site teams in respect to patient waiting times, queries and transport options.
Key Tasks
- Ensure the smooth day-to-day running of the service
- Lead consistent, smooth and timely deployments, ensuring effective communication with site teams before each deployment wave
- Allocating work to internal and subcontractor resources in the most efficient manner, taking into consideration patient mobilities, disabilities and requested equipment, in-line with the diverse resource specifications
- Minimise subcontractor utilisation where possible and escalates any expected spikes in usage
- Monitor the Control system and crews to ensure no delays or problems occur
- Ensure you remain patient centred and focused to maintain the priority of managing patient care and safety
- Communicate with all colleagues in a professional and timely manner
- Answering all crew messages within 5 minutes, calls within 3 minutes and emergency response requests within 1 minute
- Ensure all patient communications, actions and booking changes are captured within the respective Cleric docket for operational purposes.
Night Controller in Milton Keynes employer: Ambulnz Community Partners Ltd.
Contact Detail:
Ambulnz Community Partners Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Controller in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in roles similar to the Night Controller. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and service delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Night Controller, you'll be liaising with various teams, so demonstrate how you can keep everyone informed and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Night Controller in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Controller role. Highlight your experience in service delivery and communication, as these are key aspects of the job. We want to see how you can contribute to our team!
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed operations or liaised with various stakeholders. This will help us understand your ability to handle the responsibilities of the position effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, clarity is key when communicating important information!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right place quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Ambulnz Community Partners Ltd.
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Night Controller. Familiarise yourself with the key tasks mentioned in the job description, like managing patient journeys and ensuring smooth service delivery. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Effective Communication Skills
Since this role involves liaising with various stakeholders, be prepared to discuss your communication style. Think of examples where you've effectively communicated under pressure or resolved conflicts. Highlighting your ability to respond quickly to crew messages and calls will show you're ready for the fast-paced environment.
✨Showcase Your Problem-Solving Abilities
The Night Controller needs to minimise service disruptions and allocate resources efficiently. Prepare to share specific instances where you've successfully solved problems or made quick decisions. This will demonstrate your capability to handle the challenges of the role and keep patient care as a priority.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.