Transport Porter- Charing Cross Hospital in London

Location: Charing Cross Hospital

Hours: 45hrs per week. Mon-Fri, 09:00-19:00

Salary: £14.80 per hour

Key Working Relationships

• Patients, relatives, and carers.
• The general public.
• Colleagues at all levels.
• CAS Management team.
• Clinical and non-clinical staff across the organisation.
• Customers including hospital trusts and ambulance trusts.
• External agencies in relation to patient experience and safeguarding, such as:
• Patient Advice and Liaison Service (PALS)
• Independent Complaints Advocacy Services
• Other NHS and independent patient experience teams
• Local Authorities
• Social Services
• Police and ambulance services
• Other safeguarding teams

Main Purpose of the Role

The Transport Porter will be responsible for delivering a safe, caring, and efficient service to all outpatient and discharge patients being transported within the Imperial core hospital sites. This role is highly engaged in the service delivery of the contract and responsible for the day-to-day movement of patients between designated pick up and collection points, aiding the reduction of time spent on site for ACA’s loading/unloading and reducing collection/drop off points to/from multiple locations. The Transport Porter is responsible for the improvement of patient flow by assisting the movement of patients as directed by the CAS hospital site team and focusing on timeliness, infection prevention, high-quality care and safety.

Key Tasks

• Assist in the day-to-day running of the service, in particular patient flow.
• Take direction and priority patient movements from the hospital site team.
• Assist in the consolidation of collection points for our road crews, primarily moving patients to either the transport or discharge lounges ready for collection.
• Assist in loading/unloading patients from our ambulances, taking them from or delivering them to their appointments.
• Complete full takeover/handover in-line with training.
• Provide real time "handover" and "contact made" times to the hospital site team via radio.
• Record keeping of real time "handover" and "contact made" times.
• Accurately report any concerns including safeguarding, in line with our current policies.
• Conduct onsite patient risk assessments to determine booking suitability.
• Handle informal complaints or issues patients or staff bring to your attention, ensuring action is taken to de-escalate a complaint or elevate to the Patient Liaison Manager where appropriate.
• Attend periodic meetings with the Patient Liaison Manager to review patient collection and book ready times.
• Ensure all tasks completed work towards achieving performance targets, proactively finding solutions where performance is at risk.
• Undertake patient-facing duties focusing on assisting and supporting crews with patient movements/manual handling tasks in and out of the units.
• Where necessary assist patients to vehicles and to/from wards/departments around the hospital including comfort breaks.
• Maintain links with hospital teams to support positive working relationships to ensure a collaborative approach to managing patient care.

This list is not exhaustive; you will be required to perform ad-hoc duties, within your skill base, as required by the Company to support an effective and efficient service.

Personal

• Be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
• Attend and actively participate in Company refresher training as required.
• Ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
• Demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.

General Requirements

The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team. The post holder must uphold our Company values.