Renal Transport Team Supervisor in London

Location: Imperial site operations

Hours: 45 hrs per week Mon-Fri core (2 Saturdays per month)

Salary: £33,228 / £14.20 Per hour

Responsible for: Renal Service Delivery Team

Accountable to: Renal Service Delivery Manager

Key Working Relationships:

• Patients, relatives, and carers
• Customers including hospital trusts and ambulance trusts
• The general public
• Management
• Colleagues at all levels
• Control team
• External agencies in relation to patient experience and safeguarding, such as:

• Patient Advice and Liaison Service (PALS)
• Independent Complaints Advocacy Services
• Other NHS and independent patient experience teams
• Local Authorities
• Social Services
• Police and ambulance services
• Safeguarding teams / local authorities

Main Purpose of the Role:

The Renal Service Delivery Team Supervisor will be responsible for delivering a safe, caring, and efficient service to all renal patients being transported within the NHS. This role is highly engaged in the service delivery of the contract and responsible for the day-to-day running of the renal unit and engagement of all renal patients. The role also oversees supervising the performance of the service to patients, focusing on timeliness, infection prevention, high-quality care, safety, and providing performance data to the Renal Service Delivery Manager.

Key Tasks:

• Assist in the day-to-day running of the service, particularly the clinical care elements.
• Complete daily check that all patients have been allocated to a vehicle on Cleric for the unit they are responsible for and follow escalation process if issues are identified.
• Comply with the approach mandated by your unit in respect of confirming patient times for renal waves and making the bookings ready.
• Liaise with third party providers and the control team to coordinate onward movement.
• Accurately report any concerns including safeguarding.
• Handle informal complaints or issues patients or staff bring to your attention, ensuring action is taken to de-escalate a complaint or escalate to the Renal Service Delivery Manager where appropriate.
• Provide a liaison point to seek clarity with the renal dialysis unit for any patients who did not travel and agree on the approach for future bookings.
• Attend periodic meetings with Renal Unit Management and Service Delivery Manager to review patient collection and book-ready times.
• Ensure all tasks contribute toward achieving performance targets, proactively finding solutions where performance is at risk.
• Take part in internal and external audits/inspections of services to provide evidence and information to support the process.
• Undertake patient-facing duties focusing on assisting and supporting crews with patient movements/manual handling tasks in and out of the unit.
• Where necessary, assist patients to vehicles and to/from wards/departments around the hospital including comfort breaks.
• Where necessary, transport patients to/from their appointments.
• Maintain links with hospital teams to support positive working relationships to ensure a collaborative approach to managing patient care.
• This list is not exhaustive; you will be required to perform ad-hoc duties, within your skill base, as required by the Company to support an effective and efficient service.

Personal:

• Be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
• Attend and actively participate in Company refresher training as required.
• Ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
• Demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.

General Requirements:

1. Our Values: The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team. The post holder must uphold our Company values: Kind, Inclusive, Accountable, Adaptable.
2. Policies and Procedures: All duties and responsibilities must be undertaken in compliance with the Company’s policies and procedures. The post holder must familiarise the ways in which to raise a concern to the Company, e.g., Freedom to Speak Up and Whistleblowing. In addition, ensuring incidents and near misses are reported in a timely manner.
3. Health and Safety: The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies, to maintain safe working practices and safe working environments for themselves, colleagues, and service users. All Company premises and NHS Trusts are considered as smoke-free zones.
4. Confidentiality: Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality (Common Law Duty of Confidentiality). The post holder must not disclose any information of a confidential nature relating to the Company, its staff, its patients, or third parties, which may have been obtained in the course of their employment.
5. Equality and Diversity: We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all. Staff and users should be treated equitably, with dignity and respect, and involved in every aspect of practice and changes affecting employment or health care within the Company.
6. Infection Prevention and Control: The post holder will ensure they follow the Company’s infection prevention and control (IPC) policies and procedures to protect patients, staff, and visitors from healthcare-associated infections. They will ensure that they use PPE in accordance with policy and procedure. All staff must challenge non-compliance with IPC policies immediately and feedback through appropriate line managers if required.
7. Safeguarding Children and Adults: We take our responsibilities to safeguard and promote the welfare of children and adults seriously. The Company expects all staff to identify their own responsibilities appropriate to their role within statute and guidance. This will include accessing safeguarding training and may include seeking advice, support, and supervision from the service’s safeguarding team. Where staff are unclear of their responsibilities, they must seek guidance from their manager.
8. Disclosure and Barring Service (DBS): If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy.

Person Specification:

Essential Qualifications:

• Full UK driving with no more than 9 penalty points and capable of driving a Transit van sized vehicle

Desirable:

• ACA qualified

Experience and Knowledge:

• Knowledge of legal and regulatory requirements of CCG authorisation.
• Knowledge of health and safety standards.
• Excellent verbal and written skills.
• Ability to work within a multi-professional team and to develop team working.
• IT skills (databases and Microsoft Office).

Desirable:

• Experience of investigating patient safety incidents.
• Management experience in a health care setting.

Skills and Abilities:

• Demonstrate high levels of emotional intelligence.
• Ability to listen and document feedback concisely and without bias.
• Excellent time management and organisational skills.
• Physically fit to carry out manual handling duties.

Desirable:

• Experience of dealing with difficult and challenging situations.

Personal Attributes:

• Able to work under pressure and cope with change and conflicting priorities.
• Willingness to travel across regions.
• Model professional behaviours.
• Engaging and positive personality.