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- Tasks: Manage deployment and ensure operational compliance across London healthcare services.
- Company: Join a leading healthcare provider committed to high-quality patient care.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Make a real difference in patient experience while developing your leadership skills.
- Qualifications: Experience in management and strong communication skills required.
The predicted salary is between 30000 - 42000 Ā£ per year.
Location: Wembley/Imperial Site (Hybrid)
Hours: 45 hours per week (Mon-Fri 13:30-23:30, 1 Saturday every 4 weeks)
Salary: Ā£37,000
Accountable to: Operations Manager (Wembley)
Key Working Relationships:
- Patients, relatives and carers.
- The general public.
- Colleagues at all levels
- Management team
Main Purpose of the Role
The primary purpose of this role is to provide handsāon, reactive management of the workforce during deployment and while they are mobile across London. This role involves coordinating with the Vehicle Make Ready Operative (VMRO) team and operational staff to ensure crews are assigned to the correct vehicles with the correct equipment. The Deployment and Operational Compliance Manager will be responsible for the quality and compliance of their designated deployment wave, liaising with the Resource Schedulers and the Operations Assistant to understand vehicle allocations and ensure compliance with the deployment plan. The Deployment and Operational Compliance Manager will facilitate and monitor timely deployment from the station in accordance with the designated deployment wave, addressing any onātheāday nonāconformance issues to protect the operational deployment window. Following the timely completion of the deployment wave, they will travel to an Imperial Hospital Site with the crews to conduct onātheājob assessments and audits of operational compliance. These assessments and audits will fall within a predetermined framework and will include, but are not limited to, timeliness, IPC compliance, uniform standards, unannounced vehicle inspections, and quality of care evaluations, including bedside manner observations. A comprehensive framework is available for these assessments. The Deployment and Operational Compliance Manager will be accountable for effectively managing nonācompliance among all operational staff encountered during their shift. This includes addressing poor behaviours immediately and conducting onātheāday investigations for repeat nonāconformance and breaches of compliance standards. Additionally, the Deployment and Operational Compliance Manager will provide reactive support to the Control and Hospital Site teams, addressing unreasonable refusals of journeys and managing onāsite situations to achieve resolution. This responsibility extends to all CAS operational staff. Resolutions will typically be sought faceātoāface, as the manager will be onāsite at designated Imperial Hospital Sites for the entirety of their shift following the execution of deployment waves. When immediate resolution is not possible, the manager will compile an evidence pack for an onātheāday investigation with the Operations Assistant, to be conducted at the Wembley depot. A laptop will be for the mobile completion of statements and reports. The Deployment and Operational Compliance Manager will act as the conduit between operational staff and the Control team, seeking businessāfocused resolutions. The Deployment and Operational Compliance Manager will proactively engage with the workforce in a professional manner, promptly addressing nonāconforming behaviour. This autonomous role carries high levels of accountability for the performance and behaviour of the team. In addition to the above responsibilities, the manager will implement and manage all operational staff in alignment with Group values.
Key Tasks
- Effectively manage designated deployment waves, including monitoring and managing vehicle, equipment, and stock allocations.
- Ensure the timeliness of deployment waves in line with business deployment targets.
- Inform frontline staff of their vehicle allocations.
- Record all onātheāday or shortānotice absences in the WFP tool and escalate any vehicle or staff amendments to the Control team.
- Deploy on frontline shifts when operationally required.
- Oversee frontline employee deployment and deputise for the Operations Assistant when operationally required.
Operational Compliance & Performance Monitoring
- Ensure VDIs are completed prior to deployment, achieving a 95% completion rate, and track and analyse completion rates.
- Manage and execute the operational compliance audit framework, addressing nonāconformance and issuing immediate corrective actions.
- Supervise and ensure colleagues follow training and Safe Systems of Work, adhering to Health & Safety policies at all times.
- Review and analyse employee performance data, including delivery service windows, first run performance, and deployment timeliness, to identify trends and areas for improvement.
- Create and implement action plans to drive performance and operational improvements.
Employee Management & Conduct
- Assist in investigation meetings and disciplinary proceedings as required to support the Operations Assistant.
- Effectively manage onātheāspot negative endāofāshift behaviours linked to refusal of reasonable requests.
- Act as the initial point of escalation for the Control, Renal, and Hospital Site Managers regarding any operational challenges.
Culture, Onboarding and Support
- Welcome and facilitate the onboarding of new colleagues, ensuring they integrate into their roles effectively.
- Assist in developing the workplace culture by using formal and informal tools to recognise employees who receive compliments from the control team, patients, or Trust.
- Contribute to the development of SOPs to streamline processes and procedures.
- Maintain a mobile and reactive onsite presence on behalf of CAS for the duration of your shift following the deployment wave.
This list is not exhaustive; you will be required to perform adāhoc duties, within your skill base, as required by the Company to support an effective and efficient service.
Personal
- To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
- To attend and actively participate in Company refresher training as required.
- To ensure that statutory regulations and organisational policies and procedures are always implemented and adhered to.
- To demonstrate commitment to the Company's values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.
- To act as the example of best practice to all staff in respect to personal appearance, conduct, and behaviours.
General Requirements
Our Values: Kind, Inclusive, Accountable, Adaptable
Policies and Procedures: All duties and responsibilities must be undertaken in compliance with the Company's policies and procedures. The post holder must familiarise the ways in which to raise a concern to the Company, e.g., Freedom to Speak Up and Whistleblowing. In addition, ensuring incidents and near misses are reported in a timely manner.
Health and Safety: The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies, to maintain safe working practices and safe working environments for themselves, colleagues, and service users. All Company premises and NHS Trusts are considered as smokeāfree zones.
Confidentiality: Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality (Common Law Duty of Confidentiality). The post holder must not disclose either during or after the termination of their contract, any information of a confidential nature relating to the Company, its staff, its patients, or third parties, which may have been obtained in the course of their employment.
Equality and Diversity: We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all, which is appropriate and responsive to meeting the diverse needs of individuals. In working to achieve our goals, it is important that staff and users are treated, and treat others, equitably, with dignity and respect, and are involved and considered in every aspect of practice and changes affecting their employment or health care within the Company.
Infection Prevention and Control: The post holder will ensure they follow the Company's infection prevention and control (IPC) policies and procedures to protect patients, staff, and visitors from healthcare associated infections. They will ensure that they use personal protective equipment (PPE) in accordance with policy and procedure. All staff must challenge nonācompliance with IPC policies immediately and feed back through appropriate line managers if required.
Safeguarding Children and Adults: We take our responsibilities to safeguard and promote the welfare of children and adults seriously. The Company expects all staff to identify their own responsibilities appropriate to their role within statute and guidance. This will include accessing safeguarding training and may include seeking advice, support, and supervision from the service's safeguarding team. Where staff are unclear of their responsibilities, they must seek guidance from their manager.
Disclosure and Barring Service (DBS): If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy.
Person Specification
Essential Qualification: Full UK Driving license with no more than 6 penalty points
Experience of first line management, mentoring, and supervision.
Experience and Knowledge: Ability of working to KPI's.
Excellent verbal and written skills.
Ability to work within a multiāprofessional team and to develop team working.
IT skills (databases and Microsoft Office).
Skills and Abilities: Demonstrate high levels of emotional intelligence.
Knowledge of medical terminology.
Experience of dealing with difficult and challenging situations.
Ability to listen and document feedback concisely and without bias.
Excellent time management and organisational skills.
Personal Attributes: Able to work under pressure and cope with change and conflicting priorities.
Willingness to travel across regions.
Model professional behaviours.
Engaging and positive personality.
Desirable Qualification: ICT/ACA/ECA/Paramedic qualified (or equivalent).
Chartered Managers Institute Level 3 First Line Management qualification (or equivalent).
Experience and Knowledge: First line management working in a healthcare setting.
Experience of incident management and investigation.
Deployment and Operational Compliance Manager in London employer: Ambulnz Community Partners Ltd.
Contact Detail:
Ambulnz Community Partners Ltd. Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Deployment and Operational Compliance Manager in London
āØTip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Deployment and Operational Compliance Manager role.
āØTip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to operational compliance and management. This will help you feel more confident and articulate during the real deal.
āØTip Number 3
Show off your skills! When you get the chance, share examples of how you've handled challenging situations in previous roles. Highlight your experience with compliance audits and managing teams, as this will resonate well with hiring managers.
āØTip Number 4
Don't forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Deployment and Operational Compliance Manager in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Deployment and Operational Compliance Manager role. Highlight your relevant experience in managing teams, compliance, and operational processes. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: Weāre looking for someone who can handle on-the-spot challenges. Share examples from your past experiences where you successfully resolved issues or improved processes. This will show us that you can think on your feet and adapt to changing situations.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Ambulnz Community Partners Ltd.
āØKnow the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deployment and Operational Compliance Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing deployment waves and ensuring operational compliance. This will help you answer questions confidently and demonstrate your genuine interest in the role.
āØShowcase Your Leadership Skills
As this role involves first line management and mentoring, be prepared to discuss your previous experiences in leading teams. Think of specific examples where you've successfully managed staff, addressed non-compliance, or improved team performance. Highlighting your emotional intelligence and ability to handle challenging situations will set you apart.
āØPrepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. For instance, you might be asked how you would handle a situation involving non-compliance during a deployment wave. Practise articulating your thought process and the steps you would take to resolve such issues effectively.
āØEngage with the Interviewers
During the interview, remember that it's a two-way street. Engage with your interviewers by asking insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and work style.