At a Glance
- Tasks: Provide top-notch customer service and assist with banking transactions.
- Company: Join a reputable bank focused on building lasting customer relationships.
- Benefits: Enjoy competitive pay, health benefits, and tuition reimbursement.
- Other info: Flexible schedule with opportunities for growth in a dynamic environment.
- Why this job: Make a difference in customers' lives while developing valuable skills.
- Qualifications: Previous banking experience and strong communication skills required.
The predicted salary is between 31.5 - 31.5 £ per hour.
The Customer Service Representative provides exceptional customer service, sells bank products and performs bank transactions. The Customer Service Representative builds mutually beneficial and lasting relationships with new customers by informing, advising and educating customers on Amboy Bank products and services.
Essential Functions
- Build rapport and foster relationships with customers through information sharing and active listening.
- Meet customer expectations by accurately assessing needs and providing solutions.
- Provide timely, efficient and quality service when opening new client accounts.
- Cross sell products by determining needs and referring customers to appropriate business partners.
- Assist customers in a courteous and timely fashion.
- Perform teller responsibilities such as cash handling, processing transactions, daily proof, etc.
- Provide support and back up to the head teller.
- Comply with established policies, procedures and operational guidelines.
Job Requirements and Qualifications
- Willingness to develop a working knowledge of the teller system and capability of researching cash discrepancies.
- Flexibility and willingness to travel to other locations/branches and to adapt to schedule changes.
Education and Experience
- Previous Teller experience.
- High school Diploma or equivalent.
- 4 years of banking experience (or a combination of advanced degree and experience, two years of which have been as a platform banker).
Knowledge, Skills and Abilities
- Demonstrated knowledge of banking products and services.
- Knowledge of principles and practices of needs assessment and ability to demonstrate such with existing and new customers.
- Strong written, verbal and interpersonal skills.
- Strong problem solving and decision making skills.
- Good conflict resolution skills (use tact and diplomacy to handle uncomfortable situations).
Position Requirements
- Strong attention to detail and thoroughness in completion of assignments.
- Developing constructive and cooperative relationships with others.
- Use of computers for various applications.
- Honesty, integrity and ethical behaviour.
Physical Requirements
- Ability to stand for long periods of time up to 75% of the day when functioning as a teller.
- Ability to sit for long periods of time.
- Ability to use hands to grasp, handle or feel.
- Ability to use computer keyboard and system to enter data and process information.
- Ability to talk, hear and see.
- Ability to use telephone to communicate with others.
- Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc.
Working Conditions
- Moderate sound as in business office with office machines, computers, and people traffic.
- Open floor work environment.
Company Benefits
- Health/Wellness, Dental, and Vision Insurance.
- Life and Voluntary Life Insurance.
- Long Term Disability.
- NJ Short Term Disability.
- 401(k).
- 401(k) Matching.
- Paid Time Off.
- Employee Assistance Program.
- Tuition Reimbursement.
All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.
Customer Service Representative employer: Amboy Bank
Amboy Bank is an excellent employer for Customer Service Representatives, offering a supportive work culture that prioritises employee growth and development. With competitive salaries and comprehensive benefits including health insurance, 401(k) matching, and tuition reimbursement, employees are encouraged to thrive both personally and professionally in a dynamic retail banking environment across various locations in New Jersey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amboy Bank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amboy Bank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amboy Bank:Your cover letter is your chance to shine! Tell us why you want to work at Amboy Bank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amboy Bank!
How to prepare for a job interview at Amboy Bank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
