Bank Teller

The Teller provides excellent customer service to clients conducting personal banking business in the bank branch location. The bank Teller will be responsible for all transactions involving check cashing and deposits while promoting and explaining other banking services such as loans, IRAs, certificates of deposits, safe deposit boxes, cashier checks, etc.

Essential Functions

• Receive checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsements, and enters deposits into computer records.
• Cash checks and process withdrawals; pay out money after verification of signatures and client balances.
• Enter customers' transactions into the teller system and provide customers with receipts.
• Perform balance inquiries upon clients' requests or as needed to process teller work.
• Examine checks for endorsements and to verify other information such as date, bank name, identification of the person receiving payment, and the legality of the documents.
• Obtain proper identification in accordance with Bank policy and procedures from customers and non-customers in order to process transactions.
• Record properly obtained identification in the manner required by policy and procedure.
• Receive mortgage, loan and other payments and ensure the payments match balances due, enter payment and generate receipt.
• Count coins and currency.
• Recommends other services to clients by explaining the process and benefit for clients.
• Assist customers with inquiries and resolves matters in a professional and courteous manner.
• Balances cash drawer at the end of the shift.
• Reports any and all balance discrepancies to manager as necessary.
• Count currency and strap into appropriate bundles to sell to the vault.
• Order a sufficient supply of cash from the vault for daily needs and verify all cash.
• Prepare cashier's checks upon client request, obtain identification, verify availability of funds and record in appropriate log.
• Ensure teller station is properly stocked with forms, supplies, etc.
• Responsible for checking night depository bags and recording proper information on the financial institution's forms.

Job Requirement and Qualifications

• Job requires strict attention to details and thoroughness in the completion of job duties.
• Job requires developing constructive and cooperative relationships with others.
• Job requires honesty, integrity and ethical behaviour.
• Job may require temporary re-assignment to other branch locations to accommodate busier than usual branch offices.
• Job requires ability to add, subtract, multiply, divide, calculate percentages, count and convert currency and coin denominations correctly.
• Job requires good interpersonal skills, ability to communicate clearly and concisely to expedite customer needs.
• Job requires ability to articulate and promote bank products and services as needed with customers.
• Job requires ability to operate standard office equipment such as adding machines and personal computers.
• Job requires successful completion of onsite teller training program.
• Job requires strong organisation skills.
• Job requires good sense of urgency and efficiency.

Education and Experience

• High School diploma or equivalent.

Physical Requirements

• Ability to stand for long periods of time up to 75% of work hours.
• Ability to lift up to 25 lbs. occasionally less than 10% of work hours.
• Ability to use hands to grasp, handle or feel.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to use telephone and communicate with others.
• Ability to use office equipment such as teller scanner, computer, telephone and copier.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.

All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT AGREEMENT OR CONTRACT, IMPLIED OR OTHERWISE. AMBOY BANK MAINTAINS “AT WILL” EMPLOYMENT.