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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, dedicated to prioritising pets and their care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment with mental health resources.
- Why this job: Make a real impact in animal care while developing your skills in a collaborative and inclusive workplace.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy are key.
- Other info: This role offers a clear career pathway for growth within CVS, enhancing your skills and client service.
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Ambivet.
Location: To be based at our Ripley site
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday to Friday, with a share in the Weekend rota
About Ambivet Ripley:
Take a look at the practice here: Vet Collection link : Ambivet Veterinary Group, Ripley | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
To apply for this position, please click the \’Apply Now\’ button below. #J-18808-Ljbffr
Veterinary Receptionist - Ambivet employer: Ambivet Ripley
Contact Detail:
Ambivet Ripley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Ambivet
✨Tip Number 1
Familiarise yourself with the specific services and values of Ambivet. Understanding their approach to veterinary care will help you connect with the team during your interview and demonstrate your genuine passion for animal welfare.
✨Tip Number 2
Prepare to discuss your previous receptionist experience in detail, especially any roles that involved customer service. Highlight situations where you successfully managed difficult conversations or provided exceptional support to clients.
✨Tip Number 3
Showcase your communication skills by practising common scenarios you might encounter as a Veterinary Receptionist. Role-playing with a friend can help you articulate your responses clearly and confidently.
✨Tip Number 4
Research the challenges faced in veterinary practices, such as dealing with distressed pet owners. Being prepared to discuss how you would handle these situations can set you apart as a resilient candidate who is ready for the role.
We think you need these skills to ace Veterinary Receptionist - Ambivet
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Veterinary Receptionist position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: Emphasise any previous receptionist or customer service experience you have, especially in a veterinary or animal care setting. Use specific examples to demonstrate your skills in communication and empathy.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for animals and your desire to contribute to the team at Ambivet. Make sure to convey your enthusiasm for providing excellent client service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Ambivet Ripley
✨Show Your Passion for Animals
Make sure to express your enthusiasm for working with pets during the interview. Share any personal experiences you have with animals, whether it's through volunteering, pet ownership, or previous work in a veterinary setting.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully handled customer queries or difficult situations in the past to showcase your communication prowess.
✨Highlight Your Resilience
The role may involve dealing with emotional situations. Be ready to discuss how you've coped with stress or challenging circumstances in previous jobs, demonstrating your ability to remain calm and supportive.
✨Familiarise Yourself with the Practice
Before the interview, take some time to research Ambivet and its values. Understanding their approach to veterinary care will help you align your answers with their mission and show that you're genuinely interested in being part of their team.