At a Glance
- Tasks: Manage calls, schedule appointments, and provide exceptional customer service to pet owners.
- Company: Join CVS Vets, a passionate team dedicated to pet care.
- Benefits: Enjoy competitive pay, five weeks' leave, and staff discounts on pet care.
- Other info: Inclusive workplace with career development opportunities and a supportive team.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience required; veterinary experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pet care a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Ambivet Veterinary Centre in Ripley.
Role Details
- Location: Ripley site – 14A Derby Road, Ripley, DE5 3HQ
- Contract: Permanent, Full-time
- Hours per week: 40 hours
- Shift Pattern: Monday – Friday, 08:00–18:00, with a share in the Saturday 09:00–13:00 rota
Responsibilities
- Manage communication: handle incoming calls and schedule appointments efficiently
- Respond to inquiries via phone, email, and in-person interactions with professionalism
- Greet and register new clients, ensuring a warm welcome
- Process and manage insurance forms adeptly
- Dispense medications as required
- Process payments accurately and efficiently
- Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- Organise patients using the in-house system efficiently
- Liaise with veterinary practices to address patient needs and queries
- Make necessary phone calls regarding debts, belongings, and refunds
- Ensure every client feels welcomed and valued at our practice
Qualifications
- Previous experience as a receptionist is required; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Benefits
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- Career development pathway with structured courses to advance your client service skills and grow within CVS
CVS Vets is dedicated to fostering an inclusive workplace, celebrating diversity and empowering each team member to perform at their best. To apply, you must have the Right to Work in the UK. We do not offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist employer: Ambivet Ripley
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at our Ambivet Veterinary Centre in Ripley. With a strong focus on employee growth, we provide structured career development pathways, generous annual leave, and a staff discount scheme to ensure our team feels valued and empowered. Join us in making a difference in pet care while enjoying a fulfilling career surrounded by passionate animal lovers.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets and their values. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide understanding and support to clients during tough times.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team at Ambivet Veterinary Centre.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets, whether it's volunteering at a shelter or simply being a pet owner. We want to see that you're genuinely excited about joining our team!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for. A personal touch goes a long way in making your application stand out!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and warmth. We value empathy and understanding, so use a friendly tone while maintaining a professional approach. This will show us that you can handle both the serious and light-hearted aspects of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows that you’re keen on joining CVS Vets and ready to take the next step in your career with us!
How to prepare for a job interview at Ambivet Ripley
✨Know Your Stuff About Pets
Brush up on common pet care topics and veterinary practices. Being able to discuss animal health, behaviour, and general care will show your passion and knowledge, making you stand out as a candidate who truly cares about pets.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend or family member to simulate the types of inquiries you might receive, ensuring you can respond with empathy and professionalism.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you've provided excellent customer service. Highlight situations where you handled difficult conversations or resolved issues, as this will demonstrate your resilience and ability to manage emotional situations gracefully.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with managing appointments, processing payments, and liaising with veterinary practices, showing that you're the perfect fit for the role.
