Job Description
Client Support Analyst (Conveyancing Assistant) – Remote
Salary: £28,000 (Outside London) | £30,784 (London)
Are you a natural communicator who loves solving problems and helping people?
Our client, a market-leading digital law firm, are looking for a friendly, organised Client Support Analyst to be the welcoming voice of their business.
What you will receive:
- £28,000 per annum for outside of London and £30,784 per annum in London
- 25 days annual leave + Bank Holidays and 3 days at Christmas
- Private healthcare
- Company pension
- Enhanced parental leave
- Company shares scheme
What you’ll be doing:
- Manage incoming calls and emails, answering questions and sharing updates to ensure every client has an excellent experience.
- Proactively chase clients, other law firms, and third parties for outstanding information and documents so there are no unnecessary delays.
- When more complex queries come in, you’ll work closely with legal experts—taking detailed messages, transferring calls, and escalating tricky emails.
- Keep systems up to date by accurately uploading legal documents and client information.
Who we’re looking for:
- A great communicator: You’re confident, empathetic, and clear both on the phone and over email.
- Organised and proactive: You enjoy juggling tasks, chasing up loose ends, and keeping things running smoothly.
- Team-oriented: You love collaborating with others to get the best outcome for clients.
Conveyancing Assistant employer: Ambitiousgroup
Join a highly respected Estate Agency in Barnard Castle, where you will find not only a competitive salary of up to £32,000pa plus bonuses but also an excellent work culture that prioritises employee growth and well-being. With generous benefits including 28 days holiday, a robust pension plan, and support for professional memberships, this role offers a fulfilling career path in a stunning location near the Yorkshire Dales, making it an ideal choice for those seeking meaningful employment.
