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- Tasks: Support families with SEN, manage volunteers, and enhance helpline services.
- Company: Join a dedicated UK-based charity making a real difference in families' lives.
- Benefits: Flexible working hours and the chance to work remotely while helping others.
- Why this job: Make an impact by guiding families through complex processes in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and knowledge of SEND law preferred.
- Other info: Ideal for those passionate about education and support, with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
About the Role Are you passionate about supporting families with children and young people with Special Educational Needs (SEN)? A dedicated UK-based charity is seeking a Helpline Coordinator to manage and enhance its helpline service. This is a vital role where you will: * Provide empathetic, first-tier support to families navigating the complexities of SEN processes. * Manage a team of volunteers, ensuring they are well-supported and trained to handle calls effectively. * Work closely with families and volunteers in a collaborative and open environment. Responsibilities Include: * Taking Calls: Offer guidance and first-tier support to families, signposting them to appropriate next steps. * Volunteer Management: Oversee a team of 30+ volunteers across the UK, providing mentoring, supervision, and feedback. * Training & Recruitment: Recruit new volunteers and run training and support sessions to maintain a skilled and engaged team. * Continuous Improvement: Gather feedback and help improve the helpline service. * Case Summarisation: Summarise calls, identifying whether they are new/complex cases or first-tier issues. Key Skills and Experience: * Strong communication skills and excellent command of the English language. * Organised with great attention to detail—able to dot the i’s and cross the t’s. * Knowledge of SEND law (IPSEA qualifications preferred, ideally Level 3, but candidates with Levels 1 or 2 who are willing to study further will be considered). * Experience supporting families with SEN or working in related roles (e.g., SEN support teacher, youth worker, or legal advisor). * Empathy and patience to handle calls from emotionally desperate parents. * Ability to adapt to flexible working hours based on helpline times (9 AM–12:30 PM, 1 PM–4 PM, and 6 PM–9:30 PM). Desirable Attributes: * Experience managing volunteers or teams in a collaborative environment. * Familiarity with the ever-changing laws and terminology surrounding SEN, autism, and education. * Personal experience with SEN, either as a parent or professional, is a bonus
REMOTE - SEN HELPLINE employer: Ambitious Resources Ltd
Contact Detail:
Ambitious Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REMOTE - SEN HELPLINE
✨Tip Number 1
Familiarize yourself with the latest SEND laws and terminology. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the complexities of the role.
✨Tip Number 2
Highlight any relevant experience you have in supporting families with SEN. Whether it's through volunteer work or professional roles, showcasing your empathy and understanding will set you apart.
✨Tip Number 3
Prepare to discuss your approach to managing and training volunteers. Share specific examples of how you've successfully led teams in the past, as this is a key aspect of the Helpline Coordinator role.
✨Tip Number 4
Be ready to demonstrate your communication skills. Practice articulating your thoughts clearly and empathetically, as you'll need to convey complex information to families who may be feeling overwhelmed.
We think you need these skills to ace REMOTE - SEN HELPLINE
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Helpline Coordinator position. Familiarize yourself with the complexities of Special Educational Needs (SEN) and how your experience aligns with the role.
Tailor Your CV: Highlight relevant experience in your CV, especially any roles involving support for families with SEN or volunteer management. Use specific examples to demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting families with SEN. Mention your empathy, patience, and any personal experiences that relate to the role. Be sure to explain why you are a good fit for the charity's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Ambitious Resources Ltd
✨Show Your Empathy
Since the role involves supporting families with children who have Special Educational Needs, it's crucial to demonstrate your empathy during the interview. Share personal experiences or examples where you've shown understanding and compassion in similar situations.
✨Highlight Your Communication Skills
Strong communication is key for this position. Be prepared to discuss how you effectively communicate with families and volunteers. Use specific examples that showcase your ability to convey complex information clearly and sensitively.
✨Discuss Volunteer Management Experience
If you have experience managing volunteers or teams, make sure to highlight it. Talk about how you’ve supported and trained others, and share any strategies you used to keep your team engaged and motivated.
✨Demonstrate Knowledge of SEND Law
Familiarize yourself with the basics of SEND law and be ready to discuss it. If you have IPSEA qualifications or relevant experience, mention them. Showing that you are proactive about learning and staying updated on these laws will impress the interviewers.
