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- Tasks: Manage IT across multiple sites, ensuring systems run smoothly and securely.
- Company: Join an award-winning luxury travel specialist known for bespoke journeys.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Opportunity to shape technology strategy and drive operational efficiency.
- Why this job: Be the go-to IT expert in a supportive, high-performing environment.
- Qualifications: Proven IT experience with strong technical support and systems management skills.
The predicted salary is between 45000 - 50000 £ per year.
Do you thrive in a hands-on IT role where you’re the go-to person for everything from day-to-day support to longer-term infrastructure improvements? Do you enjoy being the face of IT, providing clear, friendly support while keeping systems secure, efficient and running smoothly across multiple sites? Are you confident managing the full lifecycle of IT equipment, improving helpdesk processes, and working closely with suppliers and stakeholders to get the best outcomes? Do you take pride in spotting inefficiencies, strengthening cybersecurity, and introducing smarter, more streamlined ways of working? And importantly, do you bring a proactive, solutions-led mindset with the confidence to work independently while supporting a growing, purpose-driven business?
In this role, you will take ownership of IT across 3 offices, ensuring a reliable, secure and efficient technology environment while enhancing systems, support and ways of working.
- Provide first-line support for all technical queries, resolving day-to-day system and user issues.
- Oversee devices and systems from setup through to maintenance, repair and replacement.
- Manage new starter and leaver processes, including access, configuration and equipment handling.
- Streamline support processes to improve response times and user experience.
- Maintain accurate records of assets, licences and systems through regular reviews.
- Work with external providers to manage connectivity, systems and service performance.
- Identify and implement upgrades to improve performance, usability and cost efficiency.
- Strengthen IT security measures, including access control, data protection and system integrity.
- Ensure adherence to data protection regulations and internal governance standards.
- Oversee supplier contracts, renewals and ongoing service relationships.
- Drive efficiencies through automation and improved processes.
- Support delivery of IT initiatives and contribute to longer-term technology planning.
Experience Required:
- Proven experience in a broad IT role supporting multiple sites or business units.
- Strong hands-on background in technical support, systems management and basic infrastructure.
- Solid knowledge of Windows and/or macOS, user access management and core business tools.
- Good understanding of IT security, data protection and backup processes.
- Experience managing networks, hardware, cloud platforms and third-party suppliers.
- Confident communicator, able to explain technical issues in a clear and user-friendly way.
- Well organised, proactive and able to manage workload independently.
- Customer-focused approach with a professional, approachable manner.
Benefits and Perks:
- Competitive basic salary.
- Performance-related annual bonus.
- Hybrid working.
- 28 days’ annual leave plus public holidays (25 days in year one).
- Private medical cover.
- Enhanced parental leave.
- Supportive, inclusive and high-performance company culture.
IT MANAGER employer: Ambitions - Your Luxury Leisure Travel Recruitment Partner
Contact Detail:
Ambitions - Your Luxury Leisure Travel Recruitment Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT MANAGER
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT scenarios and challenges. Think about how you would handle specific situations, especially those related to system security and user support, as these are key in an IT Manager role.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've improved processes or resolved issues in previous roles. This will highlight your proactive mindset and ability to enhance operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our client’s amazing team.
We think you need these skills to ace IT MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Manager role. Highlight your hands-on IT support experience and any specific achievements in improving systems or processes.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed IT across multiple sites and improved operational efficiency in previous positions.
Showcase Your Communication Skills: As an IT Manager, you'll need to explain technical issues clearly. In your application, demonstrate your ability to communicate effectively by using straightforward language and avoiding jargon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Ambitions - Your Luxury Leisure Travel Recruitment Partner
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and macOS systems, user access management, and IT security. Be ready to discuss your hands-on experience with managing networks and hardware, as well as any cloud platforms you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified inefficiencies in past roles and implemented solutions. Think about specific instances where you've improved helpdesk processes or strengthened cybersecurity measures, as these will resonate well with the interviewers.
✨Communicate Clearly and Confidently
As an IT Manager, you'll need to explain technical issues in a user-friendly way. Practice articulating complex concepts simply and clearly, so you can demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Understand the Company Culture
Research the company’s values and mission, especially their focus on bespoke travel experiences. Be prepared to discuss how your proactive, customer-focused approach aligns with their purpose-driven business model, showing that you're not just a fit for the role but also for the company culture.