At a Glance
- Tasks: Manage bookings, support guests, and build relationships in the luxury travel sector.
- Company: Join a multi-award-winning luxury travel specialist known for extraordinary experiences.
- Benefits: Earn up to £33,000 plus 20% reservations incentive, with 28 days leave and private medical cover.
- Other info: Enjoy hybrid working and opportunities for familiarisation trips.
- Why this job: Combine your love for travel with a rewarding career in a supportive, high-performance culture.
- Qualifications: Sales or service experience, strong communication skills, and a passion for travel.
The predicted salary is between 33000 - 39600 € per year.
Travel Operations Executive job in Guildford within the luxury travel industry, offering up to £33,000 plus a reservations incentive of up to 20% of salary. This is a hybrid sales and service role covering end-to-end booking management, customer relations, upselling and administration within a multi-award-winning luxury river cruise business. Our client is a multi-award-winning luxury travel specialist renowned for designing extraordinary experiences worldwide and delivering holidays that leave a lasting impression.
The Role
- Manage post-booking services, handling incoming enquiries, supporting guests and travel agents, and ensuring every detail is captured, followed up and delivered to the highest standard.
- Answer incoming calls promptly, professionally and with genuine warmth.
- Keep all files, booking records and client preferences fully up to date.
- Add and quote flights to match guest itineraries; manage date moves, cancellations and refunds.
- Build and develop relationships with clients, travel agents and suppliers.
- Create and send pre-departure documentation to agents and guests.
- Support charter, group and agent function administration as required.
- Contribute positively to team training and familiarisation opportunities.
Qualifications
- Previous experience in a sales or service role, either trade or consumer focused.
- Excellent written and verbal communication skills with warm, professional telephone manner.
- Strong organisational skills – able to manage multiple bookings and deadlines simultaneously.
- Proficient user of MS Office (Outlook, Excel, Word, Teams).
- Ability to work independently and as part of a close-knit team.
- Genuine love of travel and ability to talk about it with confidence and sincerity.
- Positive, flexible attitude and willingness to develop and grow.
- Travel industry experience or knowledge highly desirable.
- Experience using travel industry or airline booking systems desirable.
- Experience using Salesforce or a similar CRM.
Compensation & Benefits
- Annual salary up to £33,000 DOE.
- Reservations incentive up to 20% of salary.
- 28 days annual leave.
- Free holiday for self and partner.
- Private medical cover.
- Enhanced parental leave.
- Familiarisation trip opportunities.
- Supportive, inclusive, high-performance culture.
- Hybrid working: 3 days in the Guildford office (Mon, Wed, Thu), 2 days from home.
OPERATIONS EXECUTIVE in Guildford employer: Ambitions - Your Luxury Leisure Travel Recruitment Partner
Join a multi-award-winning luxury travel specialist in Guildford, where you will thrive in a supportive and inclusive high-performance culture. With a hybrid working model, generous benefits including a competitive salary, reservations incentives, and opportunities for personal growth through familiarisation trips, this role offers a unique chance to be part of a team that crafts extraordinary travel experiences. Embrace your passion for travel while enjoying a fulfilling career that values your contributions and encourages professional development.
Contact Detail:
Ambitions - Your Luxury Leisure Travel Recruitment Partner Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land OPERATIONS EXECUTIVE in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at luxury travel companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its offerings. Show genuine enthusiasm for their luxury travel experiences and be ready to discuss how your skills can enhance their customer relations.
✨Tip Number 3
Practice your phone manner! Since this role involves handling calls, make sure you can communicate warmly and professionally. Role-play with a friend to get comfortable with answering queries and upselling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace OPERATIONS EXECUTIVE in Guildford
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight why you’re excited about the luxury travel industry. We want to see your genuine enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in sales or service, and don’t forget to mention your organisational skills. We appreciate when candidates take the time to align their skills with what we’re looking for.
Be Professional Yet Warm:Your written communication should reflect the warm and professional manner we value at StudySmarter. Use a friendly tone while maintaining professionalism, especially if you’re discussing your previous roles or customer interactions.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ambitions - Your Luxury Leisure Travel Recruitment Partner
✨Know Your Stuff
Before the interview, make sure you research the luxury travel industry and the specific company you're applying to. Understand their offerings, values, and what sets them apart. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be prepared to demonstrate how you would handle inquiries or complaints. Use examples from your past experiences to illustrate your warm and professional telephone manner.
✨Organisational Skills are Key
Highlight your ability to manage multiple bookings and deadlines. Prepare to discuss specific tools or methods you use to stay organised. You might even want to bring a sample of your organisational system to the interview to showcase your skills.
✨Passion for Travel
Let your love for travel shine through during the interview. Share personal travel experiences and how they have shaped your understanding of customer needs. This will not only make you more relatable but also demonstrate your enthusiasm for the industry.
