Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead aviation operations, manage ticketing, and drive process improvements in a dynamic travel environment.
- Company: Award-winning travel company known for excellent tours and a supportive culture.
- Benefits: Hybrid working, exclusive travel discounts, and opportunities for personal growth.
- Why this job: Join a growing team and make an impact in the exciting world of aviation operations.
- Qualifications: Strong Amadeus experience and proven leadership in aviation or travel operations.
- Other info: Enjoy a diverse team environment and innovative culture focused on development.
The predicted salary is between 36000 - 60000 £ per year.
Have strong hands-on experience using Amadeus, including fares, ticketing, reissues and queue management? Have you managed flight operations and airline ticketing within a tour operator or travel business, overseeing group allocations, ticket deadlines, schedule changes and airline communications? Are you confident leading and supporting an aviation or ticketing team while maintaining operational accuracy and service standards? Can you manage high-volume workloads, resolve ticketing issues, work closely with product, finance and customer service teams, and continuously improve processes and systems? If you bring deep airline knowledge, excellent organisational skills and a proactive approach to aviation operations, this could be an excellent opportunity to take ownership of a critical function within a growing, multi award winning, travel business.
Our Customer: We’re thrilled to be recruiting this Aviation Operations Manager role for our award-winning travel customer. This company is renowned for its excellent tours across the UK, Europe, and worldwide. Well-established, hugely successful, and constantly growing, with an amazing company culture, they are truly a great company to work for.
As an Flights and Ticketing Manager, you’ll enjoy a competitive salary, hybrid working, exclusive travel discounts, and exciting opportunities to travel for content creation.
Job Description: In this role you will oversee aviation operations, ensuring flights are managed efficiently across all programmes while supporting commercial goals and customer service standards. You will lead the aviation team, manage ticketing and airline changes, and drive improvements to processes and operational controls.
- Lead and support the Aviation Operations team, managing workloads and service standards
- Oversee airline ticketing across scheduled and low-cost carriers, including changes and reissues
- Manage airline capacity, group allocations, and contract deadlines
- Coordinate airline schedule changes with Product and operational teams
- Monitor operational systems, queues, and airline communications
- Support finance with ticketing queries and reconciliation
- Improve processes through automation, technology, and better workflows
- Maintain operational reporting and internal controls
- Work closely with customer-facing teams to support service delivery
- Manage internal staff travel arrangements
Experience Required:
- Strong working knowledge of Amadeus (essential), including fares, ticketing, and queue management
- Proven experience handling IT and group airline ticketing within a tour operating or travel environment
- Demonstrated experience leading and developing operational teams
- Track record of identifying and implementing process improvements and operational efficiencies
- Solid background in aviation operations with understanding of airline group contracts and tour operator flight processes
- Experience managing airline schedule changes, queues, and operational flight updates
- Knowledge of group allocations, deposits, ticket deadlines, and airline contract requirements
- Experience overseeing ticketing workflows across BSP, airline portals, or third-party aggregators
- Ability to manage high-volume workloads, reporting, and operational priorities
- Experience working with finance teams on ticketing queries, reconciliations, or ADM investigations
- Strong organisational and analytical skills with excellent attention to detail
- Confident communicator able to build relationships with internal teams, airlines, and external partners
- Proficient in Microsoft Office, particularly Excel, with the ability to manage operational data
- Proactive problem solver who questions processes and drives continuous improvement
- Self-motivated and adaptable, able to work independently, manage competing priorities, and support operational needs during peak periods
Benefits and Perks:
- Hybrid working - (only 2 days in office)
- Discounted holidays for self, friends, and family
- Diverse and supportive team environment for personal growth
- Leadership dedicated to your development
- A responsible organisation that values people, the environment, and communities
- Encouragement for innovation and trying new things
- Interest-free season ticket loan
- Discounted gym membership
AIR OPERARATIONS MANAGER in London employer: Ambitions - Your Luxury Leisure Travel, Hospitality, Lifestyle & Events Recruitment Partner
Contact Detail:
Ambitions - Your Luxury Leisure Travel, Hospitality, Lifestyle & Events Recruitment Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AIR OPERARATIONS MANAGER in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to aviation operations and ticketing. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace AIR OPERARATIONS MANAGER in London
Some tips for your application 🫡
Show Off Your Amadeus Skills: Make sure to highlight your hands-on experience with Amadeus in your application. We want to see how you've used it for fares, ticketing, and queue management, so don’t hold back!
Demonstrate Your Leadership Experience: Since this role involves leading a team, share examples of how you've successfully managed and developed operational teams in the past. We love to see proactive leaders who can inspire others!
Be Specific About Your Achievements: When detailing your experience, focus on specific achievements related to aviation operations. Whether it's improving processes or managing high-volume workloads, we want to know how you made a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Ambitions - Your Luxury Leisure Travel, Hospitality, Lifestyle & Events Recruitment Partner
✨Know Your Amadeus Inside Out
Make sure you brush up on your Amadeus skills before the interview. Be ready to discuss specific features like fares, ticketing, and queue management. Having real-life examples of how you've used these tools in past roles will show you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare to share your experiences in managing and developing operational teams. Think of specific instances where you improved team performance or resolved conflicts. This will demonstrate your ability to lead and support others in a high-pressure environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ticketing issues or operational challenges. Practice articulating your thought process and problem-solving strategies. This will help the interviewer see how you handle real-world scenarios and your proactive approach to continuous improvement.
✨Understand the Company Culture
Research the company’s values and culture before your interview. Be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to innovation and community will set you apart as a candidate who is genuinely interested in being part of their team.