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- Tasks: Lead a dynamic sales team, driving performance and delivering exceptional customer service.
- Company: Join an award-winning travel company known for crafting unique and life-enhancing journeys.
- Benefits: Enjoy a competitive salary, bonuses, 25 days holiday, and a free annual holiday for you and a partner.
- Why this job: Make a significant impact in a supportive team while exploring exciting travel opportunities.
- Qualifications: 3+ years managing sales teams; travel industry experience is a plus; strong leadership skills required.
- Other info: Induction training includes a trip to Prague; hybrid working model available.
The predicted salary is between 36000 - 60000 £ per year.
Our award-winning client is a leader in extraordinary travel, crafting unique and life-enhancing journeys to some of the world’s most inspiring destinations. Renowned for their commitment to excellence and innovation, they specialise in creating meaningful travel experiences that leave a lasting impression.
They are currently seeking a driven and experienced Sales Team Manager to lead their London-based sales team. In this pivotal role, you will be responsible for inspiring and mentoring a high-performing group of travel consultants, driving sales performance, and upholding exceptional service standards. Your strategic input will help shape sales initiatives and contribute to the ongoing success of this respected brand.
In return, you’ll receive a competitive salary, performance-related bonus, and access to a range of excellent benefits. This is an exciting opportunity to make a significant impact in a supportive and passionate team environment, and further your career with one of the most highly regarded names in the travel industry.
Job Description:In this role, you will lead and support a team of 10–12 sales consultants, delivering coaching, monitoring quality, and driving performance while providing valuable insight to shape commercial strategy.
- Manage a team of 10–12 consultants to meet sales and service targets
- Conduct regular coaching and performance reviews
- Monitor calls to ensure quality standards are met
- Keep accurate records of coaching and quality assessments
- Motivate the team and promote a positive culture
- Coordinate with managers to optimise team schedules
- Gather frontline insights to understand customer trends
- Share findings to support strategic planning
- Provide feedback on campaign effectiveness
- Lead or support business projects as needed
- Minimum 3 years’ experience managing sales or service teams
- Background in travel industry is an advantage
- Fluent in English; additional languages are a strong plus
- Strong leadership and coaching skills to support team development
- Able to drive performance and deliver results under pressure
- Organised and efficient, able to manage time and priorities effectively
- Confident communicator across teams, stakeholders, and international markets
- Adaptable and composed in a fast-paced, evolving environment
- Customer-focused with a commitment to service excellence
- Upholds high ethical standards and complies with company policies
- Competitive base salary plus bonus
- Full training program and familiarisation trip within 9-12 months
- Attractive benefits, including 25 days holiday, a free annual holiday for you and a partner plus 5 additional days holidays to enjoy this, pension, healthcare, and life assurance
TRAVEL RESERVATIONS MANAGER employer: Ambitions Travel Recruitment
Contact Detail:
Ambitions Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TRAVEL RESERVATIONS MANAGER
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry. Understanding current customer preferences and emerging destinations can give you an edge in discussions during interviews, showcasing your passion and knowledge about the field.
✨Tip Number 2
Network with professionals in the travel sector. Attend industry events or join online forums to connect with others who work in travel management. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past. Highlight your coaching techniques and any measurable results from your leadership, as this will demonstrate your capability to drive performance and inspire a team.
✨Tip Number 4
Research the company’s values and recent achievements. Being able to discuss how your personal values align with theirs during the interview can set you apart and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace TRAVEL RESERVATIONS MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing sales or service teams, particularly in the travel industry. Use specific examples to demonstrate your leadership and coaching skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to inspire and motivate a team. Mention how your strategic input can contribute to the company's success and align with their commitment to excellence.
Highlight Relevant Skills: Emphasise your organisational skills, ability to drive performance under pressure, and customer-focused approach. Mention any additional languages you speak, as this is a strong plus for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the travel industry.
How to prepare for a job interview at Ambitions Travel Recruitment
✨Showcase Your Leadership Skills
As a Travel Reservations Manager, you'll be leading a team of sales consultants. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed teams in the past.
✨Demonstrate Industry Knowledge
Having a background in the travel industry is advantageous. Brush up on current trends, challenges, and innovations within the sector so you can speak confidently about how you can contribute to the company's success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific scenarios where you've had to drive performance or resolve conflicts within a team, and be ready to share those experiences.
✨Emphasise Customer Focus
This role requires a strong commitment to service excellence. Be ready to discuss how you've prioritised customer satisfaction in previous roles and how you plan to uphold high service standards in this position.
