Operations Executive - Travel Experience Essential

Operations Executive job in London within the luxury travel sector, offering up to £36,050. This is a post-booking administration role covering client documentation, CRM management and supplier coordination for a growing operations team.

Do you have a meticulous eye for detail and take pride in getting client documentation exactly right, every time? Are you confident juggling multiple priorities — bookings, client queries and supplier coordination — without letting anything slip? Do you enjoy being the organised, reliable point of contact for clients and suppliers throughout the booking journey? Are you looking for a role where you can take ownership of processes and contribute to a small, close-knit operations team?

Our client is a luxury travel specialist recognised for its pioneering approach to responsible, bespoke travel, with journeys designed by experienced specialists who bring genuine, first-hand destination expertise. Every trip booked contributes to the protection of the wild places they promote. They are now seeking an Operations Executive to join a growing Operations team, working closely with the Head of Operations to manage post-booking administration and ensure every client receives a smooth, well-organised journey from confirmation through to travel.

The Role: In this role, you will manage the full post-booking journey — from client documentation and CRM updates to supplier coordination and customer support — helping to ensure every booking runs smoothly.

• Liaise with clients by phone and email on visas, flights, luggage, health protocols, dietary needs and special requests
• Collect and verify client documentation, including booking forms, passports, flight tickets and travel insurance
• Provide administrative support to the sales team
• Prepare confirmation itineraries and final travel documents using CRM tools and Word templates
• Maintain and update client records across CRM and internal systems
• Manage tasks, upload documents and keep logistical information accurate and current
• Send supplier reconfirmations and monitor payment statuses
• Liaise with suppliers to reconfirm bookings and resolve discrepancies or changes
• Check supplier invoices against booking details
• Book additional services such as restaurants, tours and airport meet-and-assist
• Stay up to date with travel advice, visa requirements and destination information
• Prioritise workload and manage multiple tasks to meet deadlines

Experience Required:

• Minimum 2 years’ experience in an administrative, customer-facing role
• Excellent written English, grammar and attention to detail
• Professional, confident telephone manner and strong communication skills
• Proficient in Microsoft Word and Excel; CRM experience is an advantage
• Organised, self-motivated and able to work independently
• Able to multitask and prioritise effectively in a fast-paced environment
• Travel experience within Africa is advantageous but not essential

Benefits:

• 100% Remote
• Up to £36,050 DOE
• Discretionary annual bonus, paid as a percentage of salary
• 25 days annual leave plus public holidays
• One FAM trip per year (approx. 10 days), available after one year’s service
• Structured onboarding and systems training over the first three weeks
• Supportive, close-knit operations team

Frequently Asked Questions:

• What is the salary for an Operations Executive in luxury travel in London? Up to £36,050, depending on experience.
• What does remote working look like in this role? Home working from 09.00 – 17.30. The wider team gets together in person roughly once every 6-8 weeks for get-togethers and training.
• Is travel industry experience required? Previous travel operations / travel administration experience is essential.
• How do I apply through Ambitions Travel Recruitment? Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening.
• What does an Operations Executive role involve? Managing the post-booking journey — client documentation, CRM updates and supplier coordination — to ensure every booking runs smoothly from confirmation through to travel.

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