At a Glance
- Tasks: Support sales teams by managing follow-ups, re-quotes, and client communications.
- Company: Award-winning luxury travel business known for exceptional personalised experiences.
- Benefits: Up to £35,000 salary, hybrid working, 25 days leave, and bonus potential.
- Other info: Enjoy fam trips every other year and a supportive team culture.
- Why this job: Join a dynamic team and help create unforgettable luxury travel experiences.
- Qualifications: Experience in sales support or strong customer service skills required.
The predicted salary is between 27450 - 33550 £ per year.
- LUXURY TRAVEL COORDINATOR / TRAVEL SALES SUPPORT COORDINATOR
- SURBITON —HYBRID | 3 DAYS OFFICE, 2 DAYS HOME
Luxury Travel Coordinator job in Surbiton within the luxury travel industry, offering up to £35,000 DOE.
This is a client-facing sales support role covering follow-ups, re-quoting, handovers and client communications within a growing, award-winning business.
- Do you thrive in a fast-paced, client-facing role where organisation and follow-through make all the difference?
- Do you enjoy managing the details — from re-quoting and handovers to keeping notes clear and up to date — so nothing ever slips through the cracks?
- Are you confident stepping in for sales colleagues, communicating with clients directly and keeping everything on track while they're out of the office?
- And importantly, do you bring resilience, conscientiousness and great attention to detail to everything you do?
Our client is a specialist luxury travel business, creating tailor made journeys.
Recognised within the industry and the recipient of multiple awards, they are known for their expertise and for delivering exceptional, personalised experiences for their clients.
They are now seeking a Luxury Travel Coordinator to support their sales teams, ensuring seamless service continuity, accurate follow-up and outstanding client care whenever salespeople are out of the office.
▌ The Role
In this role, you will support the sales teams by covering follow-up tasks, managing handovers and maintaining clear client communication whenever colleagues are unavailable.
- Provide comprehensive cover for salespeople during their absence, ensuring uninterrupted client service
- Complete follow-up tasks promptly and accurately, ensuring no client request is overlooked
- Re-quote customers as necessary to meet evolving needs and preferences
- Arrange and conduct thorough handover meetings with sales colleagues
- Maintain detailed, up-to-date notes to support smooth transitions back to the original salesperson
- Support the conversion of enquiries into confirmed sales alongside the wider sales team
- Construct and refine quotes and draft professional client emails
- Carry out pre-departure and welcome-home calls to ensure clients have everything they need
- Address and resolve client issues or concerns promptly
- Ensure adherence to sales procedures, correcting any discrepancies as needed
- Provide feedback to the Client Experience Manager on procedures not consistently followed
- Suggest and help implement improvements to client experience and operational efficiency
- Previous experience in sales or sales support within the travel industry is essential
- Strong organisational and multitasking abilities
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Able to work independently and as part of a team
- Proactive approach to problem-solving and personal development
- Familiarity with the travel industry or a similar sector is a plus
- Hybrid working — 3 days in the Surbiton office, 2 days from home
- Bonus potential of up to 15%
- 25 days annual leave plus bank holidays
- Fam trips every other year
- Supportive, detail-focused team culture
- ▌ Frequently Asked Questions
What is the salary for a Luxury Travel Coordinator in luxury travel in Surbiton?
Up to £35,000 DOE. Ambitions Travel Recruitment will share the full package details directly with shortlisted candidates.
What does hybrid working look like in this role?
Three days in the Surbiton office, two days from home — structured and specific, not subject to change at short notice.
Is luxury or travel industry experience required?
No — strong customer service, organisation and communication skills matter most. Ambitions Travel Recruitment will fully brief all shortlisted candidates before interview.
What does a Luxury Travel Coordinator do?
They support sales teams by managing follow-ups, re-quotes, handovers and client communications whenever salespeople are unavailable, ensuring continuity of service.
#J-18808-Ljbffr
LUXURY TRAVEL COORDINATOR employer: Ambitions Travel Recruitment
Join a dynamic team in Bristol as a Luxury Ski Sales Consultant, where your passion for skiing and luxury travel will be rewarded with a competitive salary and commission structure. Our supportive work culture fosters personal growth and career progression, allowing you to build lasting relationships with discerning clients while enjoying the unique advantage of regular travel to stunning Alpine locations. Experience the thrill of matching guests with extraordinary ski holidays in an environment that values excellence and ambition.
Contact Details:
Ambitions Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land LUXURY TRAVEL COORDINATOR
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ambitions Travel Recruitment who are looking for fresh talent for roles like LUXURY TRAVEL COORDINATOR.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ambitions Travel Recruitment and give you a leg up for your LUXURY TRAVEL COORDINATOR application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any LUXURY TRAVEL COORDINATOR openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace LUXURY TRAVEL COORDINATOR
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the LUXURY TRAVEL COORDINATOR role at Ambitions Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the LUXURY TRAVEL COORDINATOR position at Ambitions Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ambitions Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ambitions Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time LUXURY TRAVEL COORDINATOR.
How to prepare for a job interview at Ambitions Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ambitions Travel Recruitment.
