Private Travel Concierge / Luxury Travel Consultant
London — Hybrid: 3 days in the London office, 2 days working from home.
Permanent | Full Time.
Annual base salary up to £40,000, with OTE of £53,000, including quarterly and annual performance bonuses. 23 days of annual leave, increasing by one day each year.
The Role
- Serve as the first point of contact for all prospective clients, setting the tone and building early confidence.
- Handle inbound new client enquiries with warmth, professionalism, and enthusiasm for the product.
- Offer intelligent early‑stage inspiration and direction that reflects the creativity and ambition of the business.
- Qualify and transition enquiries to the specialist Projects Team, ensuring a seamless handover.
- Stay closely informed on the full product range through regular communication with internal teams.
- Feed insights from client conversations back to Marketing to inform outreach and content direction.
- Help develop and refine the team’s approach to enquiry handling and lead management.
- Maintain accurate and up‑to‑date client records within the CRM at all times.
- Ensure every new enquiry receives a timely, considered and on‑brand response.
Requirements
- At least two years in a client‑facing position within a luxury travel business.
- Genuine understanding of the luxury travel landscape and the expectations of UHNW clients.
- Assured, natural communicator, comfortable on the phone and in writing, and instinctively warm in both.
- Ability to read a room (or a conversation) quickly and engage with high‑expectation, high‑profile individuals without missing a beat.
- Structured and self‑disciplined, able to manage multiple live enquiries without letting quality slip.
- Comfortable with CRM platforms for day‑to‑day pipeline and data management – experience with Salesforce or HubSpot preferred.
- Trustworthy, discreet and self‑motivated, taking ownership without needing direct supervision.
Remuneration & Benefits
Base salary up to £40,000, OTE of £53,000, plus quarterly and annual performance bonuses. 23 days annual leave, increasing by one day each year.
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Private Client Manager in London employer: Ambitions Travel Recruitment
As a Sustainability Consultant at this well-established travel company in Croydon, you will thrive in a dynamic work culture that prioritises sustainability and responsible travel. With hybrid working options, competitive salary, and benefits like discounted holidays and charity days, the company fosters employee growth and genuine autonomy, allowing you to make a meaningful impact on their sustainability strategy while enjoying a supportive environment.
Contact Details:
Ambitions Travel Recruitment Recruitment Team
