Travel Consultant job in Guildford within leisure travel, offering £32,000–£34,000 plus a 20% discretionary incentive. This is a sales and service role covering enquiries, quotations, flights, reservations and post-booking support for guests and travel agents.
Do you have a natural ability to build rapport over the phone, combining genuine warmth with the confidence to follow up enquiries and secure bookings?
Are you someone who takes pride in knowing your product, keeping booking details accurate and making every guest feel truly looked after?
And do you bring a positive, solutions-focused mindset and a real love of travel — with the drive to develop your knowledge and grow within a high-quality business?
Our client is an established luxury leisure travel business known for knowledgeable advice, personal service and carefully planned holidays. Their team builds lasting relationships with guests and travel agent partners.
They are now seeking a Travel Consultant to join their Guildford-based reservations team and deliver an exceptional experience from first enquiry through to post-travel support.
The Role
In this role, you will respond to enquiries, recommend suitable holidays, convert bookings and support guests and travel agents throughout their booking journey.
- Answer incoming calls promptly, professionally and with genuine warmth
- Discuss itineraries and offers, prepare accurate quotes and follow up enquiries
- Add and quote flights to match guests’ travel plans
- Build detailed product knowledge and keep up to date with new itineraries and promotions
- Identify appropriate opportunities to upsell and cross-sell
- Make occasional outbound calls to existing guests and travel agents
- Create group bookings and help administer guest details and payments
- Assist with larger group bookings and exclusive bookings where required
- Manage booking changes, flight date moves, cancellations and refunds
- Keep guest details and preferences fully up to date
- Create and send pre-departure documentation to guests and agents
- Help resolve guest relations queries and support client and agent events
- Previous experience within travel is essential
- Excellent written and verbal communication skills with a warm, professional telephone manner
- Strong organisational skills and the ability to manage enquiries and deadlines
- Competent user of MS Office, including Outlook, Excel, Word and Teams
- Ability to work independently and as part of a close-knit team
- Personal travel experience and a genuine love of travel
- Positive, flexible attitude and a willingness to develop product knowledge
- English and Maths to GCSE Grade C or equivalent
- Experience with travel booking systems, airline systems or Salesforce
- Hybrid working, with regular homeworking arrangements
- 20% discretionary incentive
- 28 days’ holiday including bank holidays, increasing with service
- Annual seven-night holiday benefit for you and a companion after probation, subject to eligibility
- Private medical cover after probation
- Life assurance, critical illness cover and income protection, subject to eligibility
- Training and familiarisation trip opportunities
Frequently Asked Questions
What is the salary for a Luxury Travel Consultant?
The salary is £32,000–£34,000 plus a 20% discretionary incentive. Ambitions Travel Recruitment will share the full package details with shortlisted candidates.
What does hybrid working look like in this role?
The position is based in Guildford, with flexible arrangements for regular homeworking. Ambitions Travel Recruitment will confirm the working pattern with shortlisted candidates.
Is travel industry experience required?
No — previous sales or service experience is essential, alongside a genuine passion for travel. Travel industry experience is desirable.
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TRAVEL CONSULTANT in Guildford employer: Ambitions Travel Recruitment
As a Sustainability Consultant at this well-established travel company in Croydon, you will thrive in a dynamic work culture that prioritises sustainability and responsible travel. With hybrid working options, competitive salary, and benefits like discounted holidays and charity days, the company fosters employee growth and genuine autonomy, allowing you to make a meaningful impact on their sustainability strategy while enjoying a supportive environment.
Contact Details:
Ambitions Travel Recruitment Recruitment Team
