At a Glance
- Tasks: Manage post-booking journeys, client documentation, and supplier coordination in luxury travel.
- Company: Join a pioneering luxury travel specialist with a focus on responsible travel.
- Benefits: Enjoy remote work, competitive salary, annual bonus, and generous leave.
- Other info: Structured onboarding and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a close-knit team and make clients' travel dreams come true.
- Qualifications: 2+ years in admin/customer-facing roles; travel experience is a plus.
The predicted salary is between 36050 - 36050 £ per year.
Operations Executive job in London within the luxury travel sector, offering up to £36,050. This is a post-booking administration role covering client documentation, CRM management and supplier coordination for a growing operations team.
Do you have a meticulous eye for detail and take pride in getting client documentation exactly right, every time? Are you confident juggling multiple priorities — bookings, client queries and supplier coordination — without letting anything slip? Do you enjoy being the organised, reliable point of contact for clients and suppliers throughout the booking journey? Are you looking for a role where you can take ownership of processes and contribute to a small, close-knit operations team?
Our client is a luxury travel specialist recognised for its pioneering approach to responsible, bespoke travel, with journeys designed by experienced specialists who bring genuine, first-hand destination expertise. Every trip booked contributes to the protection of the wild places they promote. They are now seeking an Operations Executive to join a growing Operations team, working closely with the Head of Operations to manage post-booking administration and ensure every client receives a smooth, well-organised journey from confirmation through to travel.
The Role
- Liaise with clients by phone and email on visas, flights, luggage, health protocols, dietary needs and special requests
- Collect and verify client documentation, including booking forms, passports, flight tickets and travel insurance
- Provide administrative support to the sales team
- Prepare confirmation itineraries and final travel documents using CRM tools and Word templates
- Maintain and update client records across CRM and internal systems
- Manage tasks, upload documents and keep logistical information accurate and current
- Send supplier reconfirmations and monitor payment statuses
- Liaise with suppliers to reconfirm bookings and resolve discrepancies or changes
- Check supplier invoices against booking details
- Book additional services such as restaurants, tours and airport meet-and-assist
- Stay up to date with travel advice, visa requirements and destination information
- Prioritise workload and manage multiple tasks to meet deadlines
Experience Required
- Minimum 2 years’ experience in an administrative, customer-facing role
- Excellent written English, grammar and attention to detail
- Professional, confident telephone manner and strong communication skills
- Proficient in Microsoft Word and Excel; CRM experience is an advantage
- Organised, self-motivated and able to work independently
- Able to multitask and prioritise effectively in a fast-paced environment
- Travel experience within Africa is advantageous but not essential
Benefits
- 100% Remote
- Up to £36,050 DOE
- Discretionary annual bonus, paid as a percentage of salary
- 25 days annual leave plus public holidays
- One FAM trip per year (approx. 10 days), available after one year’s service
- Structured onboarding and systems training over the first three weeks
- Supportive, close-knit operations team
Contact Details:
Ambitions Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL in City of London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ambitions Travel Recruitment who are looking for fresh talent for roles like OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ambitions Travel Recruitment and give you a leg up for your OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL in City of London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL role at Ambitions Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL position at Ambitions Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ambitions Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ambitions Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL.
How to prepare for a job interview at Ambitions Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ambitions Travel Recruitment.
