OPERATIONS EXECUTIVE

OPERATIONS EXECUTIVE

LONDON – HYBRID OR REMOTE

£29,870 – £36,050 DOE + DISCRETIONARY BONUS + BENEFITS

Do you?

Dream of being part of something iconic?

Do you have operations experience within the travel industry – ie are you super organised, experienced supporting sales teams and working with suppliers to ensure a seamless journey for the traveller? You need to for this role!

This is a rare opportunity to join one of the world’s most respected luxury travel brands — a name synonymous with authenticity, conservation, and life-changing journeys.

Their reputation for excellence is matched only by the passion of their people. And right now, they’re expanding their award-winning operations team — offering the chance to build a meaningful career at the heart of a brand that truly makes a difference.

Our Customer:

We’re proud to once again be recruiting EXCLUSIVELY for one of the world’s most iconic and respected luxury travel brands. This is a rare opportunity to join a company celebrated globally for its authentic, life-changing journeys and deep commitment to conservation and community.

Due to continued growth and success, they are expanding their operations team and are now seeking an Operations Executive to join their talented, friendly, and passionate group of travel professionals.

Within this role, you’ll enjoy numerous benefits, including a competitive salary, discretionary bonus, 25 days’ annual leave (increasing with tenure), BUPA private health cover, and an annual familiarisation trip — plus the flexibility to work remotely with occasional London meet-ups.

Job Description:

As an Operations Executive, you’ll ensure the seamless delivery of tailor-made travel arrangements by managing all post-booking administration, maintaining precise documentation, and ensuring clients receive exceptional service from confirmation to return.

• Act as the main point of contact for client queries and travel requirements
• Verify and manage essential travel documents, ensuring every detail is accurate
• Allocate new enquiries fairly among the sales team and provide administrative support
• Prepare and issue final itineraries and travel documents to a consistently high standard
• Maintain and update client records within CRM and booking systems
• Liaise with suppliers to confirm services, resolve discrepancies, and process invoices
• Coordinate concierge bookings such as restaurants, tours, and transfers
• Monitor payments, supplier confirmations, and booking changes
• Stay current with travel regulations, visa information, and destination updates
• Prioritise workload efficiently to meet deadlines and maintain smooth operations

Experience Required:

• Minimum two years’ experience in a travel operations or client service role
• Excellent written English, grammar, and attention to detail
• Confident communicator with a professional phone manner
• Competent in Microsoft Word and Excel; CRM experience advantageous
• Highly organised, proactive, and able to manage own workload
• Skilled at handling multiple priorities in a busy environment
• Knowledge or experience of African travel beneficial but not essential

Benefits and Perks:

• Competitive salary (£29,870 – £36,050 DOE)
• Discretionary annual bonus
• 25 days holiday (increasing with tenure) plus bank holidays
• BUPA private healthcare
• Cycle-to-work scheme
• Hybrid working (or if very experienced – remote with occasional London meet-ups)
• Annual familiarisation trip after one year
• Supportive, collaborative team culture

Click here to apply for this Operations Executive job, which is being recruited by Fi Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency specialising in leisure travel and luxury hospitality, and known for sourcing hard-to-find talent.

IMPORTANT

• If this role ticks your boxes and you’ve got the relevant experience, then click and apply.
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