At a Glance
- Tasks: Support hotel operations and data processing while handling customer queries.
- Company: A people-focused business that values employee growth and development.
- Benefits: Comprehensive benefits including health insurance, pension scheme, and annual bonuses.
- Other info: Enjoy perks like a birthday day off and discounted hotel rates.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong attention to detail and Excel skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A Culture of Investment in People
The business is clear that it is only as strong as its people. There is a real focus on investing in employees, supporting development, and ensuring people feel valued, supported, and able to grow within their roles. They've already brought in 5 new starters this year alone, and after a strong 6 months of expansion, they're now looking for a few more Operations Agents to join the team.
Benefits & What You Can Expect
- Pension Scheme - Contributory pension with Royal London for UK staff, with plans currently being developed for a Salary Sacrifice scheme
- Private Health Insurance - BUPA cover
- Life Assurance - Provided from day one, with a death in service benefit of 4x annual salary
- Critical Illness Cover - Included from day one, covering a range of core illnesses, including cover for children
- Training & Development - Ongoing training provided based on departmental and individual development needs
- Performance Reviews - Regular reviews to support KPI setting, personal objectives, and team goals
- Annual Bonus - Discretionary bonus paid in November, subject to company performance
- Holiday Entitlement - Service-based increase, with one additional day per year of service up to 5 extra days
- Birthday Day Off - An extra day's holiday to celebrate your birthday
- Christmas Shopping Day - An additional day off in December to support Christmas preparations
- Staff Hotel Rates - Discounted rates at member hotels, subject to availability
What You'll Be Doing
A varied operations role split across customer support and data processing:
- Handling hotel queries via Zendesk
- Supporting with rate and room visibility issues, access requests, and general support tickets
- Loading and maintaining hotel rates accurately across multiple systems
- Working heavily with Excel (VLOOKUP + data manipulation essential)
- Building strong relationships with hotel partners
What They're Looking For
- Strong attention to detail (this is absolutely key)
- Comfortable using Excel (VLOOKUP/data handling required)
- Good communication skills, especially written
- Organised, reliable, and able to juggle multiple tasks
Operations & Data Specialist (Excel‑Driven) employer: Ambitions Personnel
This company stands out as an exceptional employer, prioritising the growth and wellbeing of its employees through a robust benefits package and a supportive work culture. With a strong focus on training and development, employees are encouraged to thrive in their roles while enjoying unique perks such as a Birthday Day Off and discounted hotel rates. Located in a vibrant area, this role offers the opportunity to be part of a dynamic team that values collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Data Specialist (Excel‑Driven)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your Excel skills. We recommend setting up mock interviews with friends or using online resources to get comfortable with the process.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations & Data Specialist (Excel‑Driven)
Some tips for your application 🫡
Show Off Your Excel Skills:Since this role is all about being Excel-driven, make sure to highlight your experience with Excel in your application. Mention specific functions like VLOOKUP and any data manipulation tasks you've tackled before.
Be Detail-Oriented:Attention to detail is key for this position. When writing your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately.
Communicate Clearly:Good written communication skills are essential. Use clear and concise language in your application. Show us that you can convey your thoughts effectively, as this will be crucial when handling hotel queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ambitions Personnel
✨Master Excel Before the Interview
Since this role is heavily Excel-driven, make sure you brush up on your skills, especially VLOOKUP and data manipulation. Practise using these functions in real-world scenarios so you can confidently demonstrate your proficiency during the interview.
✨Showcase Your Attention to Detail
This company values strong attention to detail, so be prepared to discuss examples from your past experiences where your meticulousness made a difference. Bring along any relevant work samples that highlight your ability to maintain accuracy in data processing.
✨Prepare for Customer Support Scenarios
As part of the role involves handling hotel queries, think about common customer support challenges you've faced. Prepare to share how you resolved these issues effectively, showcasing your communication skills and problem-solving abilities.
✨Demonstrate Organisational Skills
With multiple tasks to juggle, it's crucial to show that you're organised and reliable. Be ready to explain your methods for prioritising tasks and managing your time efficiently, perhaps by sharing a specific example of a busy period and how you handled it.
