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- Tasks: Support hotel operations, manage client requests, and collaborate across departments.
- Company: Fast-growing, globally focused business with a supportive culture.
- Benefits: Career progression, exposure to international clients, and a dynamic work environment.
- Why this job: Make a real impact in a varied role while having fun and learning.
- Qualifications: Attention to detail, strong communication skills, and a positive attitude.
- Other info: Full training provided; previous customer service experience is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a motivated and detail-oriented Operations Administrator to join a fast-growing, globally focused business. This is a unique opportunity to take on a varied role where no two days are the same! You’ll play a key part in supporting hotel operations, managing client requests, rate loading, and cross-department collaboration, helping to ensure our clients receive the highest level of service.
You’ll work with multiple systems, handle customer support queries, and play an essential role in keeping operations running smoothly across all areas of the business. There’s real opportunity to learn, grow, and develop within a supportive and entrepreneurial team.
What You’ll Be Doing:- Customer Support (40%): Handle hotel enquiries professionally via ticketing systems. Typical queries may relate to user access, room/rate visibility, travel agent information, or other operational requests.
- Rate Loading & Corporate Agreements (60%): Ensure rates are accurately loaded and corporate RFP agreements managed with attention to detail. Use spreadsheets to manipulate data for import into the central systems.
- Cross-Department Collaboration: Work closely with IT, Finance, Marketing, and Business Development teams to ensure seamless operations and problem-solving.
- Client Relationship Management: Build and maintain excellent relationships with hotel clients, ensuring their needs are met and issues are resolved promptly.
- Issue Resolution: Proactively manage and resolve any operational challenges or customer complaints efficiently.
- Data Accuracy & Reporting: Maintain accurate records in CRM systems, support reporting requirements, and ensure operational transparency.
- Exceptional attention to detail and accuracy.
- Comfortable using Microsoft Office, especially Excel (VLOOKUP experience beneficial) and Word.
- Quick to learn and adapt to multiple systems (full training provided).
- Strong written and verbal communication skills.
- Positive, can-do attitude with a team-focused mindset.
- Previous customer service experience desirable but not essential.
- Highly organised and able to manage multiple tasks and deadlines.
- Be part of a fast-growing, globally successful business with opportunities to progress your career.
- Work in a collaborative, supportive, and entrepreneurial environment.
- Gain exposure to multiple departments and international clients.
- Take on a varied, challenging, and rewarding role where your contributions make a real difference.
- Join a team that values creativity, initiative, and enthusiasm while having fun along the way.
If you’re proactive, enthusiastic, and ready to make an impact, apply today to join our dynamic team as an Operations Administrator!
Operations Administrator employer: Ambitions Personnel
Contact Detail:
Ambitions Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your skills can contribute to their success. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being articulate and confident can make a huge difference. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Administrator role. Highlight your attention to detail, customer service experience, and any relevant software skills, especially with Excel.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Share specific examples of how you've successfully handled customer queries or managed data in the past to demonstrate your fit for the position.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to show us how well you can articulate your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Ambitions Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like customer support, rate loading, and cross-department collaboration. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where you’ve successfully managed data accuracy or resolved issues efficiently. Highlighting these instances will show that you can handle the demands of the job.
✨Brush Up on Your Excel Skills
Given the emphasis on using spreadsheets and tools like VLOOKUP, it’s a good idea to practice your Excel skills before the interview. Be ready to discuss how you’ve used Excel in previous roles or projects, as this will demonstrate your capability to manage data effectively.
✨Prepare for Customer Service Scenarios
Even if previous customer service experience isn’t essential, being able to discuss how you would handle various customer queries or complaints is crucial. Think of a few scenarios where you’ve provided excellent service or resolved conflicts, and be prepared to share those stories.
