Customer Service Agent
Looking for a customer service role where no two days are the same?
We’re looking for a friendly, organised and confident Customer Service Advisor to join a supportive, close-knit team. This is a varied role where you’ll speak to customers across phone, email and live chat, while also keeping on top of important administration.
What you’ll be doing
- Helping customers with enquiries, renewals and policy changes
- Handling inbound and outbound calls
- Responding to emails and live chat
- Keeping customer records accurate and up to date
- Juggling calls, emails and admin in a busy environment
- Following FCA guidelines and company processes
- Working towards service, quality and accuracy targets
We’re looking for someone who:
- Has previous customer service experience
- Loves helping people and solving problems
- Is organised with a great eye for detail
- Is confident using IT systems
- Can stay calm when things get busy
- Enjoys learning and isn't afraid of change
- Works well independently and as part of a team
What’s in it for you?
You’ll receive full training and ongoing coaching, giving you the support you need to learn the insurance industry, develop your skills and build your knowledge.
If you’re positive, adaptable and looking for a role that will keep you busy, challenged and learning, we’d love to hear from you!
Part-Time Hours Avaiable
*****In the first month of the Job you will be required to stay away at another location for training purposes *****
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Part-Time Customer Agent in Oakham employer: Ambitions Personnel
Ambitions Personnel is an excellent employer, offering a supportive and flexible work environment that prioritises employee well-being. With opportunities for professional growth within a small, friendly finance team, you can enjoy a balanced work-life schedule while contributing to meaningful financial operations in the Newark area.
