At a Glance
- Tasks: Support hotel operations through customer queries and data management.
- Company: A people-focused business that values employee growth and development.
- Benefits: Comprehensive benefits including health insurance, pension, and extra holiday perks.
- Other info: Enjoy a supportive environment with opportunities for training and advancement.
- Why this job: Join a dynamic team where your contributions truly matter and grow your career.
- Qualifications: Detail-oriented with strong Excel skills and good communication abilities.
A Culture of Investment in People. The business is clear that it is only as strong as its people. There is a real focus on investing in employees, supporting development, and ensuring people feel valued, supported, and able to grow within their roles. They’ve already brought in 5 new starters this year alone, and after a strong 6 months of expansion, they’re now looking for a few more Operations Agents to join the team.
Benefits & What You Can Expect
- Pension Scheme – Contributory pension with Royal London for UK staff, with plans currently being developed for a Salary Sacrifice scheme
- Private Health Insurance – BUPA cover
- Life Assurance – Provided from day one, with a death in service benefit of 4x annual salary
- Critical Illness Cover – Included from day one, covering a range of core illnesses, including cover for children
- Training & Development – Ongoing training provided based on departmental and individual development needs
- Performance Reviews – Regular reviews to support KPI setting, personal objectives, and team goals
- Annual Bonus – Discretionary bonus paid in November, subject to company performance
- Holiday Entitlement – Service-based increase, with one additional day per year of service up to 5 extra days
- Birthday Day Off – An extra day’s holiday to celebrate your birthday
- Christmas Shopping Day – An additional day off in December to support Christmas preparations
- Staff Hotel Rates – Discounted rates at member hotels, subject to availability
What You’ll Be Doing
- Handling hotel queries via Zendesk
- Supporting with rate and room visibility issues, access requests, and general support tickets
- Loading and maintaining hotel rates accurately across multiple systems
- Working heavily with Excel (VLOOKUP + data manipulation essential)
- Building strong relationships with hotel partners
What They’re Looking For
- Strong attention to detail (this is absolutely key)
- Comfortable using Excel (VLOOKUP/data handling required)
- Good communication skills, especially written
- Organised, reliable, and able to juggle multiple tasks
Interested? If you’re detail-focused, confident with systems and Excel, and want to join a business where things are genuinely moving, I’d love to hear from you.
Operations Agent in Newark on Trent employer: Ambitions Personnel
This company is an exceptional employer, dedicated to investing in its people and fostering a supportive work culture. With a comprehensive benefits package that includes private health insurance, ongoing training, and unique perks like a birthday day off and Christmas shopping day, employees are encouraged to grow and thrive in their roles. Located in a dynamic environment, the company offers ample opportunities for personal and professional development, making it an ideal place for those seeking meaningful and rewarding employment as Operations Agents.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Agent in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Operations Agent role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and data processing. Think about how your attention to detail and Excel skills can shine through in your answers. We want you to show off your strengths!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and culture of investment in people.
We think you need these skills to ace Operations Agent in Newark on Trent
Some tips for your application 🫡
Show Your Attention to Detail:When you're filling out your application, make sure to double-check everything. Typos or missing info can give the wrong impression, especially since attention to detail is key for this role.
Tailor Your Application:Don’t just send a generic application! Make sure to highlight your relevant skills and experiences that match what we’re looking for, especially your Excel skills and customer support experience.
Be Clear and Concise:We love clear communication, so keep your application straightforward. Use bullet points where possible and avoid long-winded sentences to make it easy for us to see your strengths.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Ambitions Personnel
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Agent inside out. Familiarise yourself with the key responsibilities like handling hotel queries and using Excel for data manipulation. This will show that you're genuinely interested and prepared.
✨Showcase Your Attention to Detail
Since strong attention to detail is crucial for this role, prepare examples from your past experiences where you've demonstrated this skill. Whether it’s a project you managed or a task you completed, be ready to discuss how your meticulousness made a difference.
✨Brush Up on Your Excel Skills
Given that the job requires proficiency in Excel, especially VLOOKUP and data handling, consider doing a quick refresher before the interview. You might even want to mention specific functions or projects where you used these skills effectively.
✨Communicate Clearly
Good communication skills are essential, so practice articulating your thoughts clearly and concisely. Think about how you can explain complex ideas simply, as this will reflect your ability to build strong relationships with hotel partners.
